Senior Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $140k - $160k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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Vantage

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🏢 Enterprise

💸 Finance

SaaS • Enterprise • Finance

Vantage is a comprehensive cloud cost management platform designed to provide visibility, reporting, and optimization of cloud infrastructure costs. It features tools for cost allocation, budgeting, anomaly detection, and resource optimization across major cloud platforms such as AWS, Azure, Google Cloud, and more. The platform offers a variety of integration options with services like Kubernetes, Datadog, and MongoDB, providing insights into network flow costs, savings plans, and resource usage efficiency. Vantage is targeted towards engineering, finance, and operations teams, helping organizations understand and reduce their cloud expenses effectively.

📋 Description

• Own and lead the complete lifecycle of post-sale customer engagement, including onboarding, adoption, value reviews, and renewal playbooks • Serve as a trusted advisor to Vantage customers and ensure they maximize the benefit of the Vantage solution • Act as the voice of the customer within Vantage, advocating for timely resolution of support issues, feature enhancement requests, and adoption friction • Engage stakeholders at all levels of customer organizations using a comprehensive, multi-threaded engagement model • Conduct training sessions, solicit ongoing product feedback, present business reviews, and represent the customer in internal company meetings • Work with customers ranging from growth-stage startups to enterprises to help them understand infrastructure and reduce cloud costs

🎯 Requirements

• 5+ years of customer-centric industry experience as a Customer Success or Technical Account Manager across B2B tech or SaaS • Strong communication skills and exceptional attention to detail • Ability to cater to CTOs, VPs of Engineering/Infrastructure, and DevOps professionals • Previous experience with FinOps Cloud Cost Management solutions • Bias for action and comfort with continuous development and ambiguity • Ability to manage a wide portfolio of accounts from SMB to large enterprise • Strong emotional intelligence and ability to empathize with customers • Experience with monitoring and observability is a bonus • FinOps certifications are a bonus: FinOps Certified Practitioner, FinOps Certified FOCUS Analyst, FinOps for AI, or FinOps Certified Engineer • Cloud certifications are a bonus: AWS Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader • Experience building and deploying to cloud infrastructure such as AWS, Azure, or GCP is a bonus • Relevant data visualization or financial product experience is a bonus • At this time, Vantage is only set up to employ in the United States • Must be authorized to work in the United States

🏖️ Benefits

• Equity for all full time roles • Benefits • Meaningful equity tied to the company's long-term performance • Remote-friendly lifestyle