Customer Success Manager

🔥 0 minutes ago

🏈 Alabama, Arizona, +24 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Hubexo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏗️ Construction

☁️ SaaS

🏪 Marketplace

Construction • SaaS • Marketplace

Hubexo is a technology and data company serving the construction industry. It delivers market-leading SaaS products and insights—eTendering, product information catalogues, market intelligence, specification software, and project information—to help buyers, suppliers, and specifiers in construction sell more, operate more efficiently, and make more sustainable, informed decisions. Hubexo operates an online marketplace for procurement and product discovery and emphasizes ESG and sustainability data to guide construction-sector decision‑making.

📋 Description

• Manage an assigned portfolio of customer accounts throughout the customer lifecycle • Develop proactive account strategies focused on customer satisfaction, adoption, retention, and long-term value • Own customer renewal planning, engagement, and execution • Meet or exceed assigned Gross Revenue Retention (GRR) targets • Identify at-risk accounts and implement documented retention strategies • Maintain renewal forecasts and address potential revenue risks • Identify expansion opportunities and collaborate with Sales on account growth • Build relationships with customer stakeholders, decision-makers, and executive sponsors • Conduct customer meetings, account reviews, and Quarterly Business Reviews (QBRs) • Align Hubexo solutions with customer objectives and demonstrate measurable value • Coordinate onboarding and activation with Customer Care and internal teams • Establish customer success goals and monitor progress • Promote product adoption through education, training, and feature utilization • Monitor customer health, usage, engagement, and satisfaction • Partner with Support teams to resolve customer inquiries and technical issues • Manage the renewal lifecycle, including contract review, customer engagement, and timely processing • Track GRR, NRR, ARR, renewal rates, churn, downsell, account health, and engagement metrics • Partner with Finance, Sales, and Revenue Operations to resolve contract, billing, and renewal discrepancies • Maintain complete and accurate customer information in HubSpot • Document communications, meetings, renewal discussions, risks, and follow-up commitments • Use CRM dashboards and reporting tools to monitor account health, renewal pipelines, engagement, and performance • Partner with Sales on customer handoffs and account expansion • Collaborate with Customer Care, Product, Finance, and Revenue Operations • Communicate customer feedback, product challenges, and enhancement opportunities • Advocate for customer needs while balancing satisfaction with company policies and objectives • Contribute to continuous improvement initiatives for customer experience, operational efficiency, and retention

🎯 Requirements

• Minimum 3 years of experience in Customer Success, Account Management, or a similar B2B customer-facing role • Experience managing a portfolio of customer accounts with responsibility for customer retention and renewals • Proven track record of meeting or exceeding customer retention, renewal, or revenue-related performance targets • Experience working with SaaS, subscription-based services, data solutions, or software products • Strong understanding of subscription renewals, contract management, customer lifecycle management, and recurring revenue • Ability to identify customer churn risks, develop retention strategies, and execute proactive account plans • Strong relationship-building, communication, presentation, and negotiation skills • Experience conducting customer business reviews and communicating value to decision-makers • Proficiency with CRM systems and maintaining accurate customer records • Strong analytical skills with the ability to interpret customer engagement, account health, and retention reporting • Ability to independently manage multiple accounts, competing priorities, and deadlines in a remote environment • Demonstrated accountability, initiative, problem-solving ability, and results-driven performance • Ability to collaborate effectively across departments and contribute to a positive customer experience • Experience using HubSpot CRM, including deal pipelines, activities, reporting, and customer account management • Familiarity with GRR, NRR, ARR, churn, and subscription revenue reporting • Experience supporting customers in the construction, building products, market intelligence, or construction technology industries • Experience managing contract renewals, pricing discussions, and customer retention negotiations • Experience developing customer success plans and facilitating executive business reviews • Experience working in an international or multi-brand organization • Bachelor's degree in Business, Communications, Technology, or a related field, or equivalent professional experience is preferred • Candidate must live in one of the specified eligible U.S. states

🏖️ Benefits

• Remote work arrangement • Opportunity to work with Hubexo's SaaS, subscription-based, data, and software solutions