Customer Success Manager

🔥 0 minutes ago

🏈 Alabama, Arizona, +31 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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WP Engine

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

☁️ SaaS

🤝 B2B

SaaS • B2B • Technology

WP Engine is a company that specializes in providing WordPress digital experiences and technology solutions. They emphasize a strong company culture based on core values of diversity and inclusivity, allowing employees to bring their authentic selves to work. With locations across the globe, including Austin, London, and Brisbane, WP Engine offers remote working opportunities and invests in employee growth and development. They pride themselves on being a great workplace as recognized by numerous awards and provide a range of benefits, such as stock options and wellness allowances. WP Engine focuses on innovation and customer satisfaction.

📋 Description

• Cultivate and maintain executive-level partnerships with key stakeholders and decision-makers within an account portfolio. • Act as the central point of contact between customers and internal sales, marketing, product, and support teams. • Identify and address customer needs, challenges, and opportunities. • Develop and implement strategic account plans with short-term objectives and long-term goals. • Analyze customer needs, industry trends, and competitive landscapes to identify upselling and cross-selling opportunities. • Lead the creation and presentation of proposals, business reviews, and solutions demonstrating product and service value. • Monitor account usage patterns, adoption rates, and churn-risk signals. • Conduct customer check-ins and business reviews. • Document customer interactions, issues, and strategic discussions in CRM and Customer Success platforms. • Own retention and renewal lifecycles for Enterprise and Mid-Market accounts, securing annual and long-term agreements. • Develop renewal strategies, negotiate terms, and manage contract administration. • Identify and support expansion opportunities and collaborate with Account Management/Sales to close new business. • Communicate and manage price increases during renewal cycles. • Triage and manage customer questions and complex technical issues, coordinating with Technical Support and TAM teams and owning resolution communication.

🎯 Requirements

• Bachelor's degree in business related field. • Five+ years of proven experience in account or customer success management, with a track record of meeting and exceeding revenue and growth goals. • Demonstrated ability to build and maintain strong, long-lasting partnerships with high-level customers. • Exceptional communication, presentation, and negotiation skills. • Strong business acumen and an in-depth understanding of customers’ industries, challenges, and goals. • Excellent organizational and time-management skills, with the ability to manage multiple projects and accounts simultaneously. • Proficiency with CRM software (e.g., Salesforce, Gainsight). • Ability to work independently and as part of a team in a fast-paced, dynamic environment. • Travel will be required to attend internal meetings, select customer meetings, and industry events.

🏖️ Benefits

• Company Stock Options: Every employee is an owner in the company. • Great Health Benefits (Medical, Dental, Vision, Life Insurance) and HSA Company contribution. • Fertility Benefits (IVF/Fertility drug coverage) and Paid Family and Caregiver’s Leave. • 401(k) with a 4% match and Disability Insurance. • Generous Vacation Time, 4 Company Wellness Days a year, and 1 floating holiday. • One-time $500 payment to set up your home office. • Free subscription to Calm and an Employee Assistance Program. • Pet Insurance options available. • On-going education through LinkedIn Learning, Workday Learning, and our Career Growth Portal. • Uncapped sales incentive plans with significant earning potential for eligible roles.