Senior Customer Success Manager

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $39 - $65 / hour

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Zillow

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2006

🏠 Real Estate

🛍️ eCommerce

👥 B2C

💰 $4.1M Post-IPO Equity on 2012-12

Real Estate • eCommerce • B2C

Zillow is a leading real estate and property rental marketplace that provides comprehensive information on homes, apartments, and properties for sale or rent. It offers users tools to search for properties, calculate mortgage rates, and connect with real estate agents. The platform also features innovative algorithms that provide Zestimates, which are estimated market values of homes. Zillow is a go-to resource for individuals looking to buy, sell, or rent properties, as well as for agents and brokers who want to reach a wider audience.

📋 Description

• Own long-term relationships with Aryeo’s largest and most strategic customers • Receive new accounts from Sales and build tailored onboarding plans • Lead customer onboarding, training, configuration, and successful launches • Serve as trusted advisor driving adoption, account health, and retention • Manage up to 75 high-value and strategic accounts as primary point of contact • Lead Executive Business Reviews, review results, align goals, and recommend value-driving next steps • Monitor account health signals, identify risks, create mitigation plans, and notify leadership of cancellation risks • Manage cancellation requests, escalations, and customer concerns tactfully • Conduct proactive outreach and deliver training on best practices and system/process changes • Collaborate with Sales, Support, Product, Engineering, and other cross-functional teams

🎯 Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field • 5+ years of experience in account management, customer success, or a closely related client-facing role • Proven track record managing a book of high-value accounts and meeting retention and account health targets • Experience handling a portfolio of accounts with varying needs, including coordinating issue resolution and supporting renewals • Strong technical aptitude and ability to master evolving software • Experience leading executive-level business reviews and strategic customer conversations • Ability to use health data and customer signals to identify risk and turn around at-risk accounts • Excellent communication and interpersonal skills • Strong organization and time management skills • U.S. employees may live in any of the 50 United States, with limited exceptions

🏖️ Benefits

• Remote work from a physical location of choice • Equity awards based on experience, performance, and location • Flexible work location through Cloud HQ • Equal employment opportunity and disability accommodation