Partner Success Enablement Manager

Job not on LinkedIn

🔥 25 minutes ago

🇺🇸 United States – Remote

💵 $110k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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YONDR

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

💼 Consulting

🏥 Healthcare

🏨 Hospitality

Consulting • Healthcare • Hospitality

YONDR is a company dedicated to creating phone-free spaces worldwide, allowing for genuine connection, focus, and creativity to flourish without the distraction of technology. They collaborate with educators, artists, organizations, and individuals, providing solutions like the Yondr Pouch and the Yondr Home Tray, which are used in various settings, including schools, concerts, comedy events, and workplaces. YONDR aims to foster environments where people can be more present, productive, and intentional with their device usage.

📋 Description

• Establish and maintain Partner Success standards, best practices, and ways of working • Develop, implement, and own onboarding, training, and ongoing development programs • Create and maintain playbooks, guides, templates, resources, and other execution tools • Identify knowledge, skill, and performance gaps and develop programs to address them • Provide coaching and ongoing support to Partner Success team members and leaders • Create knowledge-sharing and continuous-learning opportunities • Define competencies, expectations, and success measures for Partner Success roles • Apply customer success principles to partner communications and experiences • Establish practices supporting long-term relationships, retention, growth, engagement, satisfaction, advocacy, and referrals • Develop partner-facing programs, communications, resources, and community initiatives • Establish and track Partner Success KPIs with Regional managers • Gather partner feedback and translate insights into recommendations • Align Partner Success strategy with Marketing initiatives, messaging, campaigns, content, and communications • Partner with Sales to create a seamless transition from business development through onboarding and ongoing success • Collaborate with Operations, Product, Finance, and other teams to resolve partner-experience challenges • Ensure company changes are communicated and incorporated into training and resources • Evaluate workflows and improve efficiency, consistency, and partner experience • Track enablement effectiveness and business impact • Lead enablement for new programs, processes, tools, and organizational changes • Translate complex information into practical guidance and actionable resources

🎯 Requirements

• 6+ years of experience in Partner Success, Customer Success or a related field in Education or EdTech • 2+ years of experience in a senior-level role with responsibility for training, coaching, enablement, or team development • Experience building and implementing training, onboarding, or enablement programs • Strong understanding of partner/customer lifecycle management and relationship development • Demonstrated ability to collaborate effectively across multiple functions • Strong project management and organizational skills • Excellent written and verbal communication skills • Comfortable working in a fast-paced, evolving environment with a high degree of autonomy • Candidates located in the Eastern Time Zone are prioritized • Must not require employment visa sponsorship now or in the future

🏖️ Benefits

• 100% paid medical coverage plan option for employees and access to 15+ plan types, including PPO, HMO and HDHP • Dental and vision and ancillary benefits such as short-term disability, long-term disability and life insurance • Generous PTO for rest and recharge throughout the year • 12 weeks of paid parental leave • 1 week paid holiday break at the end of December, for a company-wide closure • 11 additional nationally recognized holidays • 401(k) offering • Tech tool preference, including choice of PC or Mac • Hybrid employees receive catered lunch twice a week