Customer Success Specialist

Job not on LinkedIn

🔥 1 minute ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $80k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Pearson VUE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.

📋 Description

• Own a portfolio of midsize and large school district accounts • Serve as the primary partner for implementation and ongoing success across PALS products • Develop a Success Plan for each partner, including implementation milestones aligned with instructional, assessment, and technology priorities • Facilitate onboarding activities before go-live and enable rapid completion of adoption milestones • Monitor account health using data systems and communication cadences • Drive product adoption and value, reduce churn, and build brand loyalty • Engage at-risk or disengaged accounts in recovery strategies • Prepare and deliver business reviews connecting product usage, implementation progress, and partner goals • Collaborate with Product, Technology, Marketing, Sales, Professional Development, and Support teams • Contribute to cross-functional feedback loops that strengthen the business and customer experience • Connect product usage and impact data into actionable insights for partners • Optimize partner experience, business efficiency, and scalability

🎯 Requirements

• Demonstrated use of formative, interim, or screener/MTSS assessment data to impact student outcomes at the classroom, school, or district level • Commitment to getting it right, not being right; low ego, high agency • Appreciation for the full customer journey and cross-team collaboration • Strong personal organization and time management skills • Exceptional warmth and relationship-building skills • Ability to communicate with customers in a world-class manner that nurtures value, joy, and loyalty, while protecting Pearson’s business interests • Willingness to travel as needed (up to 30%) • Experience in EdTech, Customer Success, and/or K-12 education • Familiarity with Salesforce and Microsoft O365 Suite • Understanding of assessment measurement models • Location in the Central US region is preferred

🏖️ Benefits

• Strong coaching relationship with your manager and robust support for development • Opportunities to contribute and lead as our team matures • A culture prioritizing operational excellence, impact, and fun • Remote-first flexibility • Medical insurance • Dental insurance • Vision insurance • 401K • Stock options • Parental leave • Education reimbursement • Wellness resources • Annual incentive program