Customer Success Architect

🔥 7 minutes ago

🏄 California, Colorado, +1 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote ☕ Washington – Remote

💵 $142.2k - $229.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Palo Alto Networks

WebsiteLinkedInAll Job Openings

10,000+ employees

🔒 Cybersecurity

🏢 Enterprise

💰 $1M Seed Round - Morta Security on 2013-02

Cybersecurity • Enterprise

Palo Alto Networks is a global cybersecurity company that provides AI-driven platforms, products, and services to protect networks, cloud workloads, endpoints, and applications. Its portfolio includes next-generation firewalls, SASE and Prisma Cloud (CNAPP) offerings, the Cortex security operations suite (XDR, XSOAR, XSIAM), and Unit 42 threat intelligence and incident response services. Palo Alto Networks helps enterprises secure AI deployments, automate SOC workflows, and prevent, detect, and respond to sophisticated threats across hybrid and multi-cloud environments.

📋 Description

• Act as the post-sales leader for Chronosphere’s largest customers • Provide strategic and technical guidance to help customers maximize their observability strategy and Chronosphere’s value • Guide customers through the customer journey, navigate challenges, identify use cases, and mitigate risk • Build trusted relationships across customer organizations from technical end users to business executives • Build, maintain, and execute strategic account plans • Lead customer enablement, executive business reviews, and new customer onboardings • Serve as the primary advisor on technical initiatives and strategic business outcomes • Identify and mitigate risks within the customer portfolio • Navigate the Chronosphere ecosystem to remove obstacles, drive adoption, and maximize customer value • Represent the customer’s voice to influence product development and customer success strategies • Drive adoption of Chronosphere’s platform and features, communicate ROI, and deliver measurable value • Deliver strategic insights to help customers achieve business goals • Contribute to the evolution of Customer Success playbooks and best practices • Collaborate cross-functionally and manage day-to-day customer interactions

🎯 Requirements

• 5+ years of experience in technical, customer-facing roles such as Customer Success, Solutions Architecture, Sales Engineering, or Professional Services • Experience managing a portfolio of large, complex customers with $1M+ ARR • Experience driving strategic initiatives and delivering measurable outcomes • Experience partnering with technical stakeholders including DevOps, Engineering, CTO, and CIO • Ability to tailor communication across audiences • Account strategy and executive conversation ownership • Strong project management, executive communication, discovery, stakeholder management, and value-based storytelling skills • Hands-on knowledge of observability, monitoring, and cloud-native environments • Familiarity with Kubernetes, Prometheus, OpenTelemetry, and distributed systems • Curiosity, growth mindset, and ability to turn ambiguity into opportunity • Applicants will not receive immigration sponsorship or work visa sponsorship for this position

🏖️ Benefits

• Restricted stock units • Bonus • Employee benefits are referenced, but details are not provided • Reasonable accommodations for qualified individuals with a disability or special need