Client Success Manager

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $80k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cordial

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

📣 Marketing

☁️ SaaS

🤖 Artificial Intelligence

Marketing • SaaS • Artificial Intelligence

Cordial is a marketing technology company that specializes in cross-channel messaging and data-driven personalization. It offers a suite of tools including AI-driven customer data platform, journey orchestration, and identity resolution to enhance the personalization of marketing campaigns across email, SMS, and mobile apps. Cordial integrates customer data and orchestrates campaigns to drive higher revenue per message and improve marketer productivity, earning recognition for its AI capabilities. The platform helps businesses understand customer behaviors, create unified profiles, and execute marketing strategies at scale, all while ensuring a more human user experience.

📋 Description

• Ensure the success of a portfolio of Cordial’s Commercial clients • Serve as the strategic account owner and post-sale owner of the entire client relationship • Participate in pre-sales discovery conversations with prospective clients • Advocate for and align technology and expertise on behalf of clients • Own client success plans, executive engagement, commercial relationships, and proactive management of competitive threats • Immerse in clients’ businesses and manage portfolios toward meaningful business impact • Understand client business challenges and map Cordial features and benefits to client needs • Create and deliver success plans and coordinate Technical Account Managers, Solutions Engineers, and Deliverability teams • Own client planning, status, and review meeting cadence and program organization • Develop deep knowledge of Cordial’s platform and demonstrate its capabilities • Solve strategic campaign and technical implementation challenges • Drive renewals through forecasting, negotiation, and contract execution • Expand Cordial integrations and drive renewal, expansion, and advocacy • Partner with Channel Growth & Partnership teams and align technology and service partners with clients • Participate in business development and discovery meetings • Partner with Sales, Marketing, and Product Development on client needs, use cases, and success stories • Travel to client sites for business meetings approximately 10% or less annually, depending on the assigned client base

🎯 Requirements

• Bachelor’s degree • 4+ years working in a client management role at a SaaS company, including commercial and enterprise experience • Preferably experience in CRM • Strong technical aptitude and commercial instincts • Ability to build long-term relationships with all levels of a client’s organization • Independent, organized, detail-oriented, and able to solve problems • Excellent written and oral communication skills, including communication with technical and non-technical audiences • Ability to work cross-functionally, ideally with Product, Engineering, and Sales • Negotiation skills • Strong project management skills and ability to manage multiple projects and clients simultaneously • Track record of delivering results in a dynamic, autonomous startup environment • Enterprise marketing automation industry experience is a bonus • Experience with Monday.com, Harvest, Client Success, JIRA, or similar tools is a bonus • Experience with email marketing and digital marketing technologies, personalization and optimization technologies, and advanced marketing automation is a bonus • Cordial does not provide visa sponsorship, visa transfers, immigration support, or employment-related immigration documentation for new hires

🏖️ Benefits

• Equity • Bonus • Medical, dental, vision, and life benefits • 401k match • Flexible time off • Monthly wellness stipend • Monthly cell phone stipend • Childcare reimbursement • Continued education yearly reimbursement • Healthy work/life balance • Dedication to DE&I efforts • Respectful and open culture