Associate Vice President – Strategic Accounts, Client Success

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $144.2k - $240.4k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

Healthcare • Insurance

The Cigna Group is a global health services company that provides medical, dental, pharmacy, behavioral and supplemental insurance products and benefits to individuals, families, employers, brokers, providers and Medicare beneficiaries. It offers employer-sponsored group plans, individual and family plans (including Open Enrollment offerings), Medicare, international health insurance covering more than 200 countries, and digital member services through the myCigna platform (including telehealth and claims management). Its products are delivered through operating subsidiaries such as Cigna Health and Life Insurance Company and other regional affiliates.

📋 Description

• Oversee a portfolio of enterprise-level health system accounts • Establish and manage structured tracking and regular review frameworks to monitor account health, drive continuous growth, and align with clients' long-term strategic goals • Direct, mentor, and align a multidisciplinary client success team • Equip the team with strategic direction, operational tools, and technical access to execute deliverables and exceed client expectations • Serve as the primary executive-level bridge between client leadership and internal operations • Build partnerships to drive successful launch, expansion, and retention of ambulatory and home infusion businesses • Consult with clients to design, implement, and optimize ambulatory infusion programs • Assess workflows, identify operational bottlenecks, and implement scalable solutions • Provide subject matter expertise in home infusion therapy, ambulatory infusion strategy, specialty pharmacy integration, infusion supply chain, cleanroom/compounding operations, and infusion revenue cycle management • Provide on-site and remote support for complex infusion engagements • Oversee day-to-day project delivery, planning, resource allocation, and timely achievement of objectives • Troubleshoot clinical and operational challenges and develop alternative strategies • Align client business goals with operational realities and regulatory compliance • Develop internal strategy and participate in key client executive engagements • Develop standard policies, procedures, organizational reporting models, and implementation playbooks • Contribute to continuous improvement of CarepathRx's infusion consulting capabilities

🎯 Requirements

• High School Diploma or GED required • Master's degree in Business Administration, Healthcare Administration, Pharmacy, or a related field preferred • 10+ years of progressive healthcare experience, with substantial experience in ambulatory infusion, home infusion, specialty pharmacy, or health system infusion services • 5+ years of leadership experience with responsibility for leading teams, strategic initiatives, or enterprise-level client relationships • Demonstrated expertise in ambulatory and/or home infusion operations, including program development, implementation, optimization, and growth • Experience managing large, complex health system or strategic client relationships and partnering with executive-level stakeholders • Strong understanding of the clinical, operational, and financial drivers of infusion services • Proven ability to identify business opportunities and translate strategy into measurable operational and financial results • Experience leading complex, cross-functional initiatives involving operations, clinical teams, finance, technology, and client leadership • Strong executive presence with excellent communication, presentation, negotiation, and relationship-management skills • Demonstrated ability to analyze performance data, identify trends and operational gaps, and develop actionable recommendations • Ability to navigate complex client environments, influence without direct authority, and balance multiple strategic priorities • Experience developing and mentoring high-performing teams • Ability to travel as needed to support health system partners and business priorities, up to 25% • If working from home, internet connection must be through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload

🏖️ Benefits

• Annual bonus eligibility • Long term incentive plan eligibility • Medical benefits • Vision benefits • Dental benefits • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Cable broadband or fiber optic internet requirement for home workers with minimum 10Mbps download/5Mbps upload