Customer Success Manager – Operations

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $85k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RhythmScience Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

RhythmScience Inc. is a cardiac data management company that provides Rhythm360®, an integrated SaaS platform that ingests and normalizes cardiac and physiologic data from implantable and external devices to generate actionable clinical insights and unified workflows. The company augments its platform with a clinically trained patient-care and engagement team that supports remote monitoring, alert management, patient compliance, and care pathways for hypertension, heart failure, and rhythm management. RhythmScience partners with cardiology practices and health systems to simplify device data, enable remote cardiology, and improve patient outreach and outcomes.

📋 Description

• Complete customer setup forms and implementation documentation for every new account accurately and on time • Drive new member enrollment in newly implemented accounts through launch readiness, clinic training, and early adoption support • Serve as the primary day-to-day contact for assigned clinic and health system customers after go-live • Track account health and usage to surface and resolve issues before they escalate • Route recurring technical issues to Engineering and IT for permanent fixes • Run satisfaction surveys and status reporting • Supply customer insights for the quarterly Pulse of the Customer presentation to leadership • Provide on-site and virtual training, with up to 50% travel • Help build and document a repeatable onboarding and implementation playbook • Consolidate scattered customer knowledge into a shared, organized company resource

🎯 Requirements

• 3+ years in customer success, client implementation, or technical account support, preferably in cardiovascular or health technology • Experience managing several customer accounts at once against firm timelines • Comfort working with client IT teams on integrations and translating clinical and technical issues into clear input for Engineering and IT • Experience tracking implementation outcomes and running feedback mechanisms, such as surveys and status reports • Strong written communication and documentation skills • Working knowledge of medical devices • CIED device knowledge and clinical workflows required • RPM or wearable device knowledge is a nice to have • Familiarity with clinic workflows and patient enrollment programs • Experience building or maintaining a knowledge base • Experience with CRM, customer success, or project management tools

🏖️ Benefits

• Bonus • Equity ownership opportunity • Benefits