Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $60k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Telarus

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

🔒 Cybersecurity

📡 Telecommunications

🏢 Enterprise

Cybersecurity • Telecommunications • Enterprise

Telarus is a business-focused managed network, security and private cloud provider that delivers managed networks, managed security (firewalls, content filtering, reporting), internet access, business voice and private/public/hybrid cloud solutions. The company provides solutions development, project management and 24×7 technical support aimed at improving operational efficiency and mitigating risk for retail and enterprise customers across Australia. Telarus emphasizes uptime, responsiveness and customer-centric service.

📋 Description

• Manage an assigned base of customers • Contact customers regularly and build strong relationships • Reduce attrition and handle customer issues or changes • Identify and close upsell opportunities • Increase service renewal levels • Maintain positive relationships with assigned partners • Assess current services and customer satisfaction, and create improvement plans • Assess customer needs and recommend appropriate solutions • Upsell customers, identify opportunities, and meet sales goals • Train and educate customers on service options and carrier services • Handle MACD (moves, adds, changes, deletes) for named accounts and negotiate customer credits when needed • Maintain and update the assigned customer base in Salesforce CRM • Actively manage the portfolio to ensure retention and growth • Monitor, escalate, and drive resolution of customer service issues • Monitor contract expiration dates and proactively manage contract renewals • Maintain current knowledge of industry, services, trends, carrier products, services, and processes • Contact, build, and maintain relationships with supplier contacts • Log activities, notes, and tasks in Salesforce CRM • Communicate regularly with assigned partners and update them on account activity and health • Work with internal resources to understand assigned partners and available resources • Report activity and monitor progress weekly, monthly, quarterly, and annually • Meet regularly with the supervisor to review goal achievement and address gaps

🎯 Requirements

• Minimum of 2–3 years of experience in Telecom, or 2–3 years of combined Telecom and IT Services • 1+ year of experience in Consultative Sales and/or Account Management • Proven ability to build relationships with C-level and other stakeholders • Self-motivated, independent, and results-driven with a track record of exceeding goals • Strong problem-solving, strategic thinking, and customer-focused solution development • Excellent verbal and written communication skills • Skilled at uncovering customer needs, identifying pain points, and creating opportunities • Highly organized, detail-oriented, and able to manage multiple priorities simultaneously • Collaborative team player with strong adaptability and a commitment to continuous learning • Demonstrates integrity, professionalism, empathy, and ethical customer engagement • Experience in Managed Cloud Services preferred • Regular, predictable, consistent attendance is required

🏖️ Benefits

• Incentive compensation