Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $160k - $180k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Hypori

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎖️ Defense

🏥 Healthcare

💼 Consulting

Defense • Healthcare • Consulting

Hypori is a company specializing in secure virtual access to enterprise applications and data from mobile devices, emphasizing personal privacy and compliance with industry standards. It offers a virtual workspace that allows employees to access enterprise apps securely without storing or processing data on personal devices. Hypori is trusted by organizations such as the U. S. Department of Defense, as it is built on a zero-trust architecture meeting certifications like HIPAA, FedRAMP High, and others. Their solutions cater to industries like defense, government, and healthcare, providing secure BYOD solutions and compliance with relevant regulations.

📋 Description

• Own onboarding and adoption, building success plans with clear milestones for each customer • Own gross and net retention for an assigned book of business • Monitor health scores and usage to flag renewal risk early, and lead renewals with Account Executives • Identify expansion opportunities and generate qualified expansion pipeline • Build multi-threaded relationships from administrators to CISOs and CIOs, and run QBRs that show ROI • Act as the voice of the customer to Product and Engineering, and partner with Support on escalations • Keep account plans, renewal forecasts, and CS KPIs current in CRM • Own the post-sale experience for commercial and regulated-industry customers, driving onboarding, adoption, renewals, and expansion

🎯 Requirements

• 5+ years in Customer Success, Account Management, or a similar post-sale role in B2B SaaS • Proven track record of owning a book of business and exceeding retention, renewal, and expansion targets • Experience managing the full customer lifecycle for enterprise or mid-market accounts • Confident presenting to technical and executive audiences, including Security Architects, CISOs, and CIOs • Data-driven, with experience using health scores and KPIs to manage a portfolio • Proficiency with Salesforce and a Customer Success platform (e.g., Planhat, Gainsight, ChurnZero or Totango) • Experience supporting Federal, Defense Industrial Base, Financial Services, or Healthcare customers • Working knowledge of cybersecurity, mobile security, VDI, or zero-trust concepts • Experience building CS playbooks and processes at a growth-stage company • Proactive, organized, and accountable, with excellent written and verbal communication

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Parental leave • Life insurance • Disability packages • 401(k) plan with employer-matching contributions vesting starting from the first day of employment • Annual performance bonus primarily contingent upon company-wide performance • Investment in tools and skills required to be strong, collaborative colleagues and people managers • Reasonable accommodation for applicants with disabilities where appropriate