Strategic Customer Success Manager

🔥 1 minute ago

⛰️ Colorado, Texas – Remote

⛰️ Colorado – Remote 🤠 Texas – Remote

💵 $91k - $133k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CivilGrid

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏗️ Construction

Construction

CivilGrid is a construction intelligence platform that combines layers of utility, environmental, and geotechnical site data. It aggregates and curates datasets that developers, engineers, and construction companies need to make critical planning and project implementation decisions. By partnering with local utilities and agencies, CivilGrid gains access to the most current GIS datasets, which help to accelerate project due diligence, reduce utility research and project engineering costs, and improve risk identification and construction planning.

📋 Description

• Own a portfolio of strategic enterprise accounts end to end, from pilot through adoption, health, renewal and expansion • Build and maintain strategic account plans mapping organizational structure, stakeholders, business priorities and whitespace across departments and regions • Build relationships with executive sponsors and day-to-day champions • Lead executive business reviews connecting CivilGrid usage to customer outcomes • Partner with Solutions Engineers on pilot and deployment strategy, set success criteria, and convert successful pilots into enterprise rollouts • Drive expansion with Account Executives by identifying new teams, use cases and products and co-owning the commercial motion • Identify and reduce risk early and run escalations across Product, Engineering and Operations • Bring structured voice-of-customer input to Product and shape the roadmap around enterprise requirements • Develop case studies and references with flagship customers • Help build CivilGrid’s enterprise Customer Success playbook, including account planning, EBR frameworks and health scoring • Serve as a model for the wider Customer Success team • Report to the Manager of Customer Success

🎯 Requirements

• 6+ years in customer success, account management or consulting roles, including managing enterprise accounts with complex, multi-stakeholder buying groups • Track record of driving renewals and expansion in large accounts, ideally utilities, DOTs, public agencies or AEC firms • Ability to work with executives, run a QBR/EBR with a VP, and hold a technical conversation with a GIS lead • Strong commercial instincts and ability to build a business case and quantify ROI • Strong technical aptitude, with familiarity in civil design, utility operations or infrastructure data • Bias toward action, comfort having a point of view, and judgment to work independently with limited guidance • Willingness to travel 30–50% for on-site executive meetings, account planning sessions and fieldwork • CAD and/or GIS experience is a bonus • Background in civil engineering, utilities or a related field is a bonus • Experience at an early-stage or high-growth SaaS company is a bonus • Must be located in Texas, Colorado, Georgia, Kansas City (Missouri), or Chicago • Willingness to travel up to 50% and flexibility for fieldwork and remote engagements • Legal authorization to work in the United States

🏖️ Benefits

• Meaningful early-stage equity • Company-funded medical, dental, and vision insurance, including medical plans at no cost to the employee • FSA (health and dependent care) • Unlimited PTO • 401(k) plan • Flexible, remote-friendly work environment • High-trust team, real ownership, and the chance to do meaningful work