Manager, Customer Engagement

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $100k - $112k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Aledade, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏥 Healthcare

⚕️ Healthcare Insurance

🏢 Enterprise

Healthcare • Healthcare Insurance • Enterprise

Aledade, Inc. is a public benefit corporation that operates as the largest network of independent primary care practices in the United States. The company specializes in Accountable Care Organizations (ACOs), which help primary care practices and health centers improve patient outcomes and generate sustainable revenue through value-based care solutions. Aledade offers data insights, support, and business solutions to achieve sustainability and clinical autonomy. It collaborates with a wide range of healthcare providers, including primary care practices, community health centers, and network ACOs, ensuring improved quality of care and patient satisfaction. With operations in 45 states and affiliations with over 20,000 clinicians serving more than 2. 5 million patients, Aledade is committed to reducing care fragmentation and enhancing the overall quality of life for clinicians and patients alike.

📋 Description

• Quarterback the end-to-end product launch lifecycle for assigned portfolios such as Quality, Affordability, or Care Programs • Coordinate cross-functionally across Product, Business, Legal, and Field teams to track technology releases • Lead messaging development and align release importance to communication tiering • Build, write, and finalize enablement materials including live training slides, newsletters, email templates, Pendo guides, and Zendesk Knowledge Base articles • Use internal AI tools to scale draft content production while following communication strategy and compliance/legal review protocols • Serve as gatekeeper for early-phase product testing • Formulate practice selection criteria and manage recruitment, eligibility, and launch of new features/programs • Coordinate qualitative feedback loops during beta testing • Maintain project tracking structures and communication channels for cross-functional accountability • Schedule, package, and socialize release communications through newsletters, webinars, and other field and practice channels • Ensure customers understand and can leverage product and program releases to support value-based care performance

🎯 Requirements

• Bachelor’s Degree with 5 or more years of experience in customer success, client solutions, professional services, or product operations • Prior experience at a healthcare services or healthcare technology company • Strong familiarity with primary care workflows and value-based care contracts • Proven ability to independently scope, map, and navigate complex or ambiguous projects • Highly consultative skillset with a strong sense of curiosity • Initiative to take on ambiguous challenges and "make the unknown known" • Willingness to learn and actively utilize AI tooling in daily work to automate and scale workflows, including content development • Ability to lead existing or well-defined tasks with minimal guidance • Extreme attention to detail across deliverables • Familiarity with AI prompt engineering or workflow automation • Experience with Monday.com, Pendo, Salesforce, or Zendesk preferred • Ability to lead by influence in a matrixed environment • Strong presentation skills for explaining complex technical and operational concepts to senior-level audiences • Sitting for prolonged periods of time • Extensive use of computers and keyboard • Willingness to travel 2-4 trips/year to headquarters or retreat locations

🏖️ Benefits

• Flexible work schedules and the ability to work remotely are available for many roles • Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners • Robust time-off plan (21 days of PTO in your first year) • Two paid volunteer days and 11 paid holidays • 12 weeks paid parental leave for all new parents • Six weeks paid sabbatical after six years of service • Educational Assistant Program and Clinical Employee Reimbursement Program • 401(k) with up to 4% match • Stock options • Equal opportunity employer