Customer Success Manager

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $110k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NetBox Labs

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🤝 B2B

☁️ SaaS

🏢 Enterprise

B2B • SaaS • Enterprise

NetBox Labs is the commercial steward of open source NetBox, a leading platform for operating, automating, and securing networks and infrastructure. It offers products like NetBox Cloud and NetBox Enterprise, designed to serve as a network source of truth, facilitating network automation, configuration management, and data integration for organizations. With a focus on user community and open-source development, NetBox Labs aims to simplify network management and drive efficiency in network operations.

📋 Description

• Own the success of a regional portfolio of customers • Ensure customers adopt NetBox Labs’ products and realize value to drive retention and expansion • Serve as the main point of contact from onboarding through renewal • Run regular check-ins, track customer health, identify risk early, and coordinate with Renewals, Sales, Support, and Onboarding • Manage a portfolio of mid-market and enterprise customers within the region • Build and maintain customer success plans tied to customer goals • Partner with Onboarding for smooth handoffs and fast time to value • Drive product adoption through check-ins, success reviews, and enablement • Build relationships with users, technical stakeholders, and senior stakeholders • Monitor customer health and act on churn risk • Support on-time renewals with the Renewals team • Identify product usage and expansion opportunities and bring them to Sales • Work with Support and Engineering on escalations and customer communication • Share customer feedback with Product to influence the roadmap • Maintain accurate customer records and activity in CS tools • Follow and improve Customer Success playbooks • NetBox Labs helps companies build and manage complex networks through open, composable network automation products and open-source platforms

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, or a related customer-facing role • Track record of driving adoption and retention in a SaaS or subscription business • Experience working with technical customers and stakeholders • Ability to explain technical capabilities in terms of business value • Comfort supporting renewal and expansion conversations alongside Renewals and Sales • Organized and proactive, able to manage many accounts at once • Clear written and verbal communication skills • Experience working cross-functionally in a growing organization • Background in infrastructure, networking, DevOps, or automation (nice to have) • Experience in a high-growth or scaling SaaS company (nice to have) • Experience with open-source software or developer-focused platforms (nice to have) • Familiarity with CS platforms and CRM tools (nice to have)

🏖️ Benefits

• Equity • Bonus • Equal opportunity employer • Accommodation available during the hiring process