Customer Success Manager

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sumsub

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

💼 Consulting

⚖️ Legal

📦 Logistics

💰 $30M Series B - Sumsub on 2022-12

Consulting • Legal • Logistics

Sumsub is a compliance-focused technology company that provides SaaS solutions for transaction monitoring, product compliance, and related operational and pre-sales support to businesses. The company appears to operate an online platform with roles across operations, legal/compliance, and technical support, and targets other businesses with its services and tools.

📋 Description

• Manage a portfolio of existing customers as their main point of contact • Understand customer business goals and build relationships with business and technical stakeholders • Hold regular customer meetings and quarterly business reviews • Discuss product usage, success metrics, future plans, and relationship-building next steps • Manage renewals and identify potential churn risks • Work with customers and internal teams to address churn risks • Identify and develop upsell and cross-sell opportunities • Explain relevant product features and guide customers through new functionality • Collaborate with Sales, Solution Architects, Support, Product, and other internal teams to resolve customer issues and follow through on agreed actions • Share customer feedback internally to improve products and customer experience

🎯 Requirements

• Relevant experience in customer success, account management, business development, or a similar client-facing role in B2B SaaS, fintech, payments, or crypto • Experience involving ongoing customer relationships • Understanding of customer retention, renewals, and account growth • Ability to recognise relevant upsell and cross-sell opportunities • Ability to learn a technical product and explain its features and business value clearly • Ability to analyse customer usage and performance data and turn it into clear insights and recommendations • Strong organisational skills and ability to prioritise across multiple accounts • Ability to take initiative and follow through on commitments • Advanced English, with ability to lead customer calls, present findings, and communicate clearly in writing • Familiarity with KYC, KYB, AML, or fraud prevention would be a plus

🏖️ Benefits

• Remote-first, trust-based culture with no mandatory office days or attendance trackers • Flexible working hours without a fixed 9-to-5 schedule • Birthday holiday • 10 personal days each year • Seven sick days without paperwork • Extra time off for Christmas and New Year • Personal development plans and learning opportunities • Role-specific events covered, including conferences and forums • Financial bonuses for marriage and welcoming a new baby • Fully covered team offsite trips several times a year • Tools and hardware needed to perform the role • Equal opportunity and inclusive workplace