Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $70k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Submittable

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

🌍 Social Impact

Consulting • Marketing • Social Impact

Submittable is an easy-to-use, powerful social impact platform designed for organizations of any size, including companies and foundations. It enables teams to come together to make better decisions and maximize their social impact by facilitating the collection of applications, managing review teams, awarding funds, and reporting on results—all within a single platform.

📋 Description

• Serve as the primary point of contact for an assigned group of Submittable clients • Build trusted advisor partnerships aligning Submittable’s value with client business goals • Build tailored Success Plans with clear goals and milestones • Identify barriers to program growth and recommend strategies based on client research and industry knowledge • Schedule and conduct Business Reviews to track Success Plan progress • Identify opportunities for Account Executives to expand Submittable’s footprint through new features, services, and instances • Partner with Account Executives, Technical Support, and other Submittable teams to resolve client needs and identify expansion opportunities • Recommend improvements to Submittable’s business, products, and client approach based on client feedback • Keep accurate, up-to-date client records in Salesforce • Build long-term business relationships by following through on commitments and responding promptly to client needs

🎯 Requirements

• 3+ years of experience in B2B SaaS sales, customer success, or account management • Experience recognizing sales and expansion opportunities within existing client accounts • Learns new software quickly and explains technical product functionality clearly to clients • Communicates clearly in writing and in conversation with client stakeholders at all levels • Organizes work across multiple accounts and competing priorities, meeting deadlines in a fast-paced, collaborative team environment • Adjusts plans and approach as client needs and priorities change • Keeps detailed, accurate records of client activity and commitments • Experience using a CRM to manage client records; Salesforce experience preferred • Experience supporting clients through complex procurement processes, such as those at government agencies or universities, preferred • Eligible to work in the United States • Must not require scholastic or employment visa sponsorship • Applicants must not reside in Alaska, Delaware, Hawaii, Louisiana, Maine, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont, Washington, West Virginia, or Wyoming

🏖️ Benefits

• Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts • 401(k) plan with employer match starting day one • Equity stock options to share in our success • Flexible hours, remote work options, and generous vacation and sick leave • Paid parental leave for mothers, fathers, and adoptive parents • Professional development stipends to support your career growth • Opportunities to participate in community outreach and volunteer programs • Monthly company-sponsored happy hours and gatherings to connect and unwind