Patent Prosecution Customer Success Manager

🔥 1 hour ago

🏖️ New Jersey, Pennsylvania – Remote

🏖️ New Jersey – Remote 🔔 Pennsylvania – Remote

💵 $71.6k - $119.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RELX

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

RELX is a global provider of information-based analytics and decision tools for professional and business customers. The company focuses on enabling its clients to make better decisions, improve results, and enhance productivity by leveraging advanced technology and data. RELX serves various sectors, including Risk, Scientific, Technical & Medical, Legal, and Exhibitions, by offering specialized information and analytical tools that facilitate critical decision-making. The company is committed to corporate responsibility and delivering societal benefit through its products by contributing to scientific advancement, legal justice, and effective market transactions.

📋 Description

• Increase awareness and drive usage and preference of LexisNexis content, products, and services • Identify and target revenue and growth opportunities within assigned markets and/or accounts • Demonstrate deep product knowledge and act as an internal resource for Product, Sales, and Marketing teams • Create and deliver specialized customer presentations communicating value propositions and competitive differentiators • Provide sales team support and training through joint calls, demonstrations, and training • Research the competitive landscape and present market analyses to Product, Segment, and Marketing teams • Use generative AI tools to improve efficiency in research, customer communications, training content, and usage analysis • Serve as a subject matter expert for the LexisNexis Intellectual Property product suite • Help customers realize value through training, presentations, demonstrations, and strategic engagement • Drive product adoption, uncover growth opportunities, and deliver an exceptional customer experience

🎯 Requirements

• Equivalent experience in a customer-facing role • Proven ability to work independently, manage multiple client relationships, and adapt quickly to shifting priorities • Strong troubleshooting and problem-solving skills • Excellent verbal, written, and presentation communication skills • Demonstrated proficiency with generative AI tools (e.g., ChatGPT, Claude, Copilot) for research, drafting, and analysis, with an understanding of their limitations and confidentiality considerations • Experience using a CRM system (e.g., Salesforce) • Experience working collaboratively with cross-functional teams • Ability to travel approximately 25% • Preferred: Hands-on U.S. patent prosecution experience as a patent agent, patent paralegal, prosecution or docketing specialist, or USPTO patent examiner • Preferred: Working command of the patent prosecution lifecycle and USPTO systems such as Patent Center • Preferred: Prior customer-facing, training, or client service experience in a law firm, corporate IP department, or legal tech vendor • Preferred: Experience with AI coding or agent tools (e.g., Codex, Claude Code) for automating workflows or analyzing data • Preferred: Familiarity with IP analytics, patent search, patent prosecution, or related intellectual property technologies

🏖️ Benefits

• Flexible working hours • Wellbeing initiatives • Shared parental leave • Study assistance • Sabbaticals • Country specific benefits • Travel opportunity (approximately 25%)