Customer Success Specialist – Credentialing and Enrollment, Pharmacy, Behavioral Health, Payer

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Acorn Healthcare Credentialing Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

🏥 Healthcare

☁️ SaaS

🤝 B2B

💰 $1M Venture Round - Acorn Credentialing Solutions on 2021-04

Healthcare • SaaS • B2B

Acorn Healthcare Credentialing Solutions is an all-in-one healthcare management and credentialing platform that automates and centralizes provider credentialing, enrollment, and medical staff management for hospitals, health systems, providers/practice groups, and health insurance payers. The company offers credentialing-as-a-service, data migration from legacy systems, blockchain-based secure credential sharing, AI and intelligent automation to reduce manual work, virtual medical staff management, mobile scanning, and provider quality oversight (OPPE/FPPE/AHP workflows). Their platform improves data integrity, reduces errors and revenue loss, streamlines payments, and increases productivity of medical staffing processes. Headquarters in Delray Beach, FL; recognized by KLAS for high performance.

📋 Description

• Master Acorn Healthcare Provider Data Management software applications • Conduct client demonstrations of the software • Manage software implementation services, including project management, solution consulting, implementation scheduling, and aligning customer processes with system capabilities • Manage project scope and customer expectations throughout implementation • Consult with clients to integrate existing processes into Acorn and advise on best practices to improve efficiency • Conduct web-based and/or onsite training • Establish and manage client relationships through ongoing communication • Work with clients and coworkers to resolve client issues • Assist IT staff in evaluating data conversion files for key data • Assist clients with data conversion testing • Communicate and cooperate with internal staff and external clients in a timely and professional manner • Develop presentations and content for client meetings and social media campaigns • Work remotely with the Acorn team and clients

🎯 Requirements

• Provider, healthcare, and payer credentialing and enrollment experience preferred • Experience specifically with commercial payer contracting or provider relations network service preferred • Experience navigating, training, and using web-based software systems • Credentialing software application management experience • QA software review and analysis experience • Software as a Service experience • Credentialing as a Service experience • Experience working with a credentialing software company as a demo/training specialist preferred • Ability to learn new technologies easily • CPCS or CPMSM certification listed • Ability to work independently and remotely or within a team dynamic in a highly agile environment • 2+ years of credentialing experience in hospital credentialing and privileging • Knowledge and understanding of physician onboarding, credentialing, re-credentialing, and privileging • Experience giving presentations and demonstrations • Strong proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) • Ability to manage multiple tasks and projects and work within deadlines • Excellent customer service skills and ability to work with client-facing teams to onboard and train Medical Staffing Professionals • Strong time management and organizational skills • Excellent verbal and written communication skills • Home-based office capabilities with proficient streaming internet for remote work • Proficient technical writing skills • Full-time availability • Authorization to work in the United States is asked in the application