Harbor IT
201 - 500 employees
Founded 1995
💼 Consulting
🏥 Healthcare
📦 Logistics
💰 $37M Series C on 2005-04
Consulting • Healthcare • Logistics
Harbor IT is a cyber-first managed services provider that delivers integrated IT, cybersecurity, and cloud services to organizations operating in complex, mission-critical, and regulated environments. They provide managed cybersecurity (including MDR), security awareness training, cyber governance and risk due diligence, managed IT helpdesk, server and network management, and managed cloud and infrastructure services. Harbor IT focuses on clients such as private equity-backed companies, healthcare & life sciences, critical infrastructure, and regulated professional services, emphasizing security, uptime, and enterprise value.
Collections Specialist
🔥 2 minutes ago
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Harbor IT
201 - 500 employees
Founded 1995
💼 Consulting
🏥 Healthcare
📦 Logistics
💰 $37M Series C on 2005-04
Consulting • Healthcare • Logistics
Harbor IT is a cyber-first managed services provider that delivers integrated IT, cybersecurity, and cloud services to organizations operating in complex, mission-critical, and regulated environments. They provide managed cybersecurity (including MDR), security awareness training, cyber governance and risk due diligence, managed IT helpdesk, server and network management, and managed cloud and infrastructure services. Harbor IT focuses on clients such as private equity-backed companies, healthcare & life sciences, critical infrastructure, and regulated professional services, emphasizing security, uptime, and enterprise value.
📋 Description
• Own the portfolio of customer accounts and ensure timely collection of all outstanding balances. • Conduct high-volume outbound collection calls and emails each day. • Contact customers via phone, email, or mail to notify them of past-due balances and encourage prompt payment using strong negotiation and de-escalation skills. • Monitor accounts receivable to identify and escalate overdue accounts or delinquent payments. • Analyze account information, identify issues, and recommend practical resolution options. • Identify root causes of recurring collection issues and recommend process improvements. • Investigate billing discrepancies, resolve customer disputes, and address complaints. • Maintain detailed account histories and collection notes in NetSuite.
🎯 Requirements
• 5+ years of experience in collections experience within an MSP, SaaS, IT services, telecommunications, or recurring revenue environment • Bachelor’s degree in accounting • Accounting Software proficiency- like NetSuite • MSP Software proficiency- like ConnectWise • Microsoft platform- Excel, Word, Teams etc.
🏖️ Benefits
• Competitive salary • Comprehensive health benefits • Paid time off • Opportunities for professional growth and development • Collaborative and supportive team environment
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