Collections Associate

🕒 6 days ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $17 - $28 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Collections

🚫👨‍🎓 No degree required

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RR Donnelley

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

RR Donnelley is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

📋 Description

• Monitor and collect outstanding invoices through direct contact and follow-up with assigned partners and clients • Generate and revise monthly client reminder statements • Provide accounts receivable analyses, DSO, bad debt reserve, metric, and KPI reports • Provide budgeting, forecasting, and ad hoc reporting for client needs • Participate in meetings with firm management • Work with senior management to resolve issues affecting collection results • Create projected collection estimates and provide rolling monthly updates • Prepare accounts receivable write-off documents according to approval policy • Transition matters from departing attorneys and collect open invoices • Research and monitor unapplied payments • Monitor payment arrangements for compliance with payment terms • Develop relationships with assigned Partners and provide collection-related client service • Identify process problems and implement solutions • Meet or exceed assigned deadlines

🎯 Requirements

• Associate Degree or advanced degree preferred, with concentration in Business, Accounting, or Finance • Commensurate experience may be considered in lieu of education • 2 or more years of hands-on collections experience, preferably in a law firm or professional services environment • Ability to provide high-level customer service in a fast-paced environment • Ability to manage a high volume of tasks while maintaining attention to detail and prioritizing work • Ability to prioritize effectively to achieve collections targets and goals • Excellent organizational, interpersonal, and communication skills • Ability to work with all levels of personnel, including Managers, Directors, and Chiefs • Advanced proficiency with pivot tables and ability to analyze numbers in complex spreadsheets • Excellent time and task management skills • ARCS, Star Collect, Aderant, Elite, or legal billing system experience preferred • Resourcefulness in developing alternative solutions and meeting deadlines in a fast-paced environment • Ability to work overtime as needed • Business casual and/or professional attire required • Successful completion of a pre-employment background and drug screen required

🏖️ Benefits

• Overtime, shift differential, call-in, and/or stand-by pay may be included depending on the role • Medical coverage • Dental coverage • Vision coverage • Paid time off • Disability insurance • 401(k) with company match • Life insurance • Voluntary supplemental insurance coverages • Parental leave • Adoption assistance • Tuition assistance • Employer/partner discounts