Collections Analyst

Job not on LinkedIn

🔥 1 hour ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

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HungerRush

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🍽️ Food & Beverage

🏨 Hospitality

📦 Logistics

Food & Beverage • Hospitality • Logistics

HungerRush is an all-in-one restaurant technology provider that offers a cloud-based POS platform along with integrated online ordering, payment processing, marketing and loyalty tools, delivery and curbside management, restaurant-grade hardware, and AI-driven voice/text ordering. The company builds software and hardware solutions to streamline restaurant operations, improve guest experience, and drive repeat business for multi-location and franchise operators.

📋 Description

• Own day-to-day collections and dunning for an assigned portfolio of customer accounts. • Process cash application and support monthly AR reconciliation and close. • Process bank deposits across multiple accounts and reconcile against expected receipts. • Create and apply payments for alternative payment structures. • Manage customer communications related to early termination fees (ETF), including calculation questions and payment coordination. • Review and process customer credit requests in line with approval policy. • Escalate at-risk accounts and coordinate with third-party collections partners when internal efforts are exhausted. • Partner with the Billing Systems & Controls Analyst and Manager, Collections & AR on reconciliation issues and recurring dispute patterns.

🎯 Requirements

• Comfort working directly with customers on payment and billing conversations, including sensitive topics like early termination fees. • Strong Excel skills and comfort with day-to-day data review and account-level detail work. • Clear written and verbal communication skills; able to hold a firm but professional line with customers. • Preferred Experience with subscription or SaaS billing models. • Experience with Salesforce, ZAB (Zone Advanced Billing), or High Radius/EIPP platforms. • Exposure to AI-assisted productivity tools in a finance operations context.

🏖️ Benefits

• Health insurance • 401(k) matching