Legal AI Program Manager

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🔥 4 minutes ago

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Harbor

501 - 1000 employees

⚖️ Legal

📣 Marketing

💼 Consulting

Legal • Marketing • Consulting

Harbor is a globally integrated team of 800 industry experts working across strategy, legal technology, operations, and intelligence, focused on helping leading law firms, corporations, and their law departments achieve breakthrough outcomes. The company enhances law firm business development through powerful marketing technology and data quality management solutions, following their recent acquisition of CLIENTSFirst Consulting.

📋 Description

• Lead complex legal AI programs from strategy through adoption • Create program structure, priorities, decision forums, and momentum across embedded client engagements • Advise General Counsel, legal-operations leaders, and lawyers on AI use cases, sequencing, governance, and adoption • Orchestrate multidisciplinary teams across AI delivery, legal operations, workflow design, change, and technology • Translate configuration, prompting, evaluation, workflow design, risk, and adoption signals into recommendations on scope, sequencing, staffing, and investment • Establish an operating cadence that provides clarity and visibility while preserving speed, experimentation, and ownership • Challenge weak use cases, unrealistic timelines, scope drift, and unsustainable decisions while maintaining executive alignment • Develop reusable frameworks, governance models, reporting methods, and implementation patterns • Bring market and client insight into Harbor Labs and influence its delivery model, offerings, and team evolution

🎯 Requirements

• Led or played a central role in legal AI implementations, from use-case selection through workflow design, evaluation, rollout, and adoption • Credibility with lawyers and senior executives, including General Counsel and legal-operations leaders • Ability to explain complex issues clearly and challenge initial direction with an informed point of view • Experience creating structure, testing new approaches, learning quickly, and improving operating playbooks • Strong program judgment: identify key decisions, surface risk early, sequence work, and focus teams on outcomes • Current AI fluency across leading model providers, agentic workflows, retrieval-augmented generation, evaluation methods, and enterprise AI patterns • Hands-on experimentation with current AI tools and practical understanding of their behavior • Comfort with ambiguity, change, evolving roles, methods, and opportunities • Ability to work with technical experts, consultants, operators, and client teams and lead without relying on hierarchy • Relevant AI training or credentials are valued but not required; demonstrated learning and applied experience matter more • Helpful experience in law firms, corporate legal departments, legal-operations teams, legal technology companies, or professional services • Helpful experience with embedded, managed-services, or recurring delivery models • Helpful experience establishing governance, reporting, or program infrastructure for new or rapidly evolving capabilities • Exposure to product thinking, service design, change management, or enterprise technology adoption • Experience working across global teams and complex stakeholder environments

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