US Team Lead – Legal Application Managed Services

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Harbor

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚖️ Legal

📣 Marketing

💼 Consulting

Legal • Marketing • Consulting

Harbor is a globally integrated team of 800 industry experts working across strategy, legal technology, operations, and intelligence, focused on helping leading law firms, corporations, and their law departments achieve breakthrough outcomes. The company enhances law firm business development through powerful marketing technology and data quality management solutions, following their recent acquisition of CLIENTSFirst Consulting.

📋 Description

• Offer clients technical direction by applying industry experience and best practices • Ensure customer satisfaction through on-time, in-budget, and in-scope managed-service delivery • Report client issue status and progress to upper management • Track client-agreement budgets, allocate resources, manage change requests, schedule resources, and provide customer support • Present Harbor’s capabilities and initiatives to system stakeholders for new and existing clients • Collaborate with Directors, Business Analysts, Project Managers, and Implementation Engineers on behalf of clients • Manage people throughout the employment lifecycle, including hiring, resource allocation, leave approvals, performance evaluation, and team operations • Develop and coach team members • Identify team training needs and coordinate options with HR

🎯 Requirements

• 3+ years of experience with Legal Technology products, services, and/or in a law firm or legal services environment • 3+ years of experience in a customer-facing role • 2+ years of people-management experience • Proficiency in cross-project release management and coordination, project portfolio management, project risk management and mitigation, and full project life-cycle management • Intermediate experience with JIRA, Confluence, and MS Project • Competence in problem solving, customer focus, communication, collaboration, organizational support, quality focus, and punctuality • Preferential experience working with the Intapp product suite • Preferential experience mentoring colleagues • Preferential proficiency in XML, jQuery/JSON, REST APIs, SQL, Microsoft Azure Logic Apps and Functions, and Boomi