Outreach Specialist I, Bilingual

🔥 0 minutes ago

🥔 Idaho – Remote

🥔 Idaho – Remote

💵 $14 - $23 / hour

⏰ Full Time

🟢 Junior

💬 Bilingual

🚫👨‍🎓 No degree required

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HarmonyCares

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

⚕️ Healthcare Insurance

💰 Venture Round on 2021-11

Healthcare Insurance • Home Health • Hospice Care

HarmonyCares is a leading provider of comprehensive, home-based healthcare services across 15 states in the U. S. The company specializes in in-home physician care, skilled nursing, therapy, and hospice care for patients, particularly those with Medicare and complex medical conditions. HarmonyCares aims to offer dignified, patient-centered care, allowing individuals to maintain their health and independence in the comfort of their own homes.

📋 Description

• Placing a high volume of outbound calls to secure an appointment with a licensed Nurse Practitioner • Answer incoming calls from members and case managers as well as return voice mail messages • Contacts Health Plan members to secure appointments with field providers • Follow specific talking points and protocols associated with member outreach calls • Schedule visits efficiently using scheduling software • Demonstrate excellent customer service skills • Utilize exceptional communication and social skills • Conduct follow up calls to members prior to scheduled visits • Confirm and verify all demographic and contact information as well as follow HIPAA guidelines • Verify member’s insurance active status and enter information during patient registration • Escalate problems or concerns to the manager • Meet performance standards and departmental goals

🎯 Requirements

• High School graduate or equivalent • Strong computer skills with proficiencies in Microsoft Office, Microsoft Access and various internet-based applications • Self-motivated and able to work independently • Demonstrable success in quickly building telephonic relationships with prospective customers • 1+ year of call center experience, or relevant tele-sales experience (preferred) • Basic knowledge of medical terminology (preferred)

🏖️ Benefits

• Health, Dental, Vision, Disability & Life Insurance, and much more • 401K Retirement Plan (with company match) • Tuition, Professional License and Certification Reimbursement • Paid Time Off, Holidays and Volunteer Time • Paid Orientation and Training • Great Place to Work Certified