
1001 - 5000 employees
Founded 1993
🏥 Healthcare
⚕️ Healthcare Insurance
💰 Venture Round on 2021-11
Healthcare • Healthcare Insurance • Home Health
HarmonyCares is a leading provider of comprehensive, home-based healthcare services across 15 states in the U. S. The company specializes in in-home physician care, skilled nursing, therapy, and hospice care for patients, particularly those with Medicare and complex medical conditions. HarmonyCares aims to offer dignified, patient-centered care, allowing individuals to maintain their health and independence in the comfort of their own homes.
🔥 12 hours ago
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1001 - 5000 employees
Founded 1993
🏥 Healthcare
⚕️ Healthcare Insurance
💰 Venture Round on 2021-11
Healthcare • Healthcare Insurance • Home Health
HarmonyCares is a leading provider of comprehensive, home-based healthcare services across 15 states in the U. S. The company specializes in in-home physician care, skilled nursing, therapy, and hospice care for patients, particularly those with Medicare and complex medical conditions. HarmonyCares aims to offer dignified, patient-centered care, allowing individuals to maintain their health and independence in the comfort of their own homes.
• Triage inbound sick calls from Medical Group patients • Assess patient symptoms and provide appropriate medical advice • Determine the required level of care and coordinate care with the care team • Review clinical test results and summarize results for provider review • Prioritize and respond to inbound phone calls, voicemails, and test results • Conduct thorough telephone assessments using probing questions and the EMR • Apply evidence-based guidelines to assign triage priority • Identify crisis situations and connect patients with emergency services per protocol • Educate patients, caregivers, and others on health maintenance, disease prevention, self-care, medications, and follow-up steps • Perform outbound calls to communicate provider orders • Collaborate with care teams to complete patient follow-ups and promote quality outcomes • Analyze result data and communicate findings to providers • Enter patient results and quality metrics per protocol • Address and escalate patient complaints, grievances, and concerns • Participate in assigned projects and quality improvement initiatives • Perform additional duties assigned by the Clinical Triage Manager and/or Director
• Graduate of approved or accredited nursing education program as a Registered Nurse • Current valid RN license • Must be able to obtain and maintain RN license within all service states within 6 months from hire • Satisfactory completion of required nursing continued education requirements • Ability to react decisively and quickly in urgent and emergent situations • Strong comprehension of medical terminology and pharmaceuticals • Demonstrated experience with multi-tasking • Strong communication skills (written & spoken) • Demonstrated proficiency in using electronic health records (HER) system • Ability to communicate effectively with providers, patient care teams, patients, patients’ family members and facility staff • Ability to work remotely and independently • Knowledge of basic principles, practices, and techniques in primary healthcare • Strong organizational skills and attention to detail • Conflict resolution skills • Familiarity with Medicare and Medicaid insurances and programs • 2+ years of experience as an RN • Contact center experience • Nurse triage experience • Experience in Aprima (EHR) • Multistate License (MSL)
• Health, Dental, Vision, Disability & Life Insurance • 401K Retirement Plan (with company match) • Tuition, Professional License and Certification Reimbursement • Paid Time Off, Holidays and Volunteer Time Paid
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