Collections Agent

🔥 6 minutes ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

⏰ Full Time

🟢 Junior

📞 Collections

🚫👨‍🎓 No degree required

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Purpose Financial

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

Purpose Financial is a company dedicated to helping customers achieve financial stability through mentorship and support. They prioritize employee growth and foster a dynamic workplace that encourages collaboration and development. With a strong commitment to community engagement, Purpose Financial invests in various initiatives that promote academic achievement and financial literacy. Their comprehensive benefits program ensures the well-being of employees and their families.

📋 Description

• Contacting and successfully negotiating with customers to collect payment on overdue, defaulted or write-off loans, or other payments • Acts as the liaison between creditors and customers through managing overdue accounts • Influence and advise customers on the payment options for debt recovery • Execute strategies for collection processes and procedures, including negotiating payment plans based upon company approved guidelines • Apply the elements of building positive rapport with different types of customers over the phone • Initiate and handle both inbound and outbound calling to collect a debt • Understand the impact of attitude for handling contacts professionally, to include showing empathy, assertiveness, tact and resilience • Achieve set revenue targets and call quality objectives • Use questioning and listening skills that support effective telephone, email, chat and text communication • Understand, adhere to and enforce all corporate policies

🎯 Requirements

• High School Diploma or GED • Minimum of one year call center or customer service related experience • Three years of collections experience at a high-volume call center, and/or bi-lingual in Spanish, preferred • Must be able to demonstrate critical thinking, negotiating, and problem-solving skills • Background in a fast paced work environment a plus • Excellent written and verbal communications skills as would be needed to communicate in person, by phone, and through email • Adaptability and flexibility to changing environment • Comfortable working in a dynamic, high volume, fast-paced environment • Ability to read, write, evaluate, and apply information • Ability to interact professionally and exhibit appropriate social skills • Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products • Ability to develop and maintain business relationships

🏖️ Benefits

• Competitive Wages • Health/Life Benefits • Health Savings Account plus Employer Seed 401(k) Savings Plan with Company Match • Paid Parental Leave • Company Paid Holidays • Paid Time Off including Volunteer Time • Tuition Reimbursement • Business Casual Environment • Rewards & Recognition Program • Employee Assistance Program • Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks