HeadSpin
201 - 500 employees
☁️ SaaS
🏢 Enterprise
🤖 Artificial Intelligence
SaaS • Enterprise • Artificial Intelligence
HeadSpin is a comprehensive digital experience platform specializing in the optimization and testing of mobile apps and digital media. The company provides an automated and manual testing platform powered by data science insights, enabling easy and extensive end-to-end automation of the quality assurance (QA) process. HeadSpin offers regression intelligence, audio-visual testing, and continuous app performance monitoring using synthetic data. Its platform supports teams like DevOps, Engineering, and Site Reliability Engineering (SRE) by ensuring apps' optimal performance and superior digital experiences. Trusted by enterprises worldwide, HeadSpin accelerates development cycles, reduces production issues, and offers AI-enabled insights for quality improvement.
Support Analyst
🔥 6 minutes ago
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HeadSpin
201 - 500 employees
☁️ SaaS
🏢 Enterprise
🤖 Artificial Intelligence
SaaS • Enterprise • Artificial Intelligence
HeadSpin is a comprehensive digital experience platform specializing in the optimization and testing of mobile apps and digital media. The company provides an automated and manual testing platform powered by data science insights, enabling easy and extensive end-to-end automation of the quality assurance (QA) process. HeadSpin offers regression intelligence, audio-visual testing, and continuous app performance monitoring using synthetic data. Its platform supports teams like DevOps, Engineering, and Site Reliability Engineering (SRE) by ensuring apps' optimal performance and superior digital experiences. Trusted by enterprises worldwide, HeadSpin accelerates development cycles, reduces production issues, and offers AI-enabled insights for quality improvement.
📋 Description
• Act as the first point of contact for customer support inquiries • Communicate clearly and professionally with customers in a customer-facing role • Troubleshoot, diagnose, and resolve issues within agreed service levels • Log, track, and manage tickets using the ticketing system • Escalate issues to relevant teams when required and follow up to closure • Maintain accurate documentation of issues and resolutions • Adhere strictly to company policies, procedures, and compliance standards • Handle multiple tasks simultaneously while prioritizing critical issues
🎯 Requirements
• Impeccable communication skills, customer-facing role • Passionate about customer experience • Strong attention to detail and troubleshooting ability • Able to multi-task and prioritize • Strict adherence to company policies and procedures • Mortgage knowledge, ticketing system & prior support experience preferred
🏖️ Benefits
• Health insurance • Paid time off • Flexible work arrangements
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