Staff Product Manager, AI Patient Experience

🔥 1 hour ago

🏄 California, New York, +1 more states – Remote

🏄 California – Remote 🗽 New York – Remote ☕ Washington – Remote

💵 $265.2k - $331.5k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

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Headway

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2019

🏥 Healthcare

🏪 Marketplace

☁️ SaaS

💰 $100M Series D - Headway on 2024-07

Healthcare • Marketplace • SaaS

Headway is a healthcare technology company (Therapymatch, Inc. ) that operates an insurance-native marketplace connecting people with licensed mental health providers — therapists and psychiatrists — for in-person and online care. Headway matches users with providers by specialty, location, and insurance coverage, handles insurance verification and billing, and offers tools for providers (provider portal and an insurance-native EHR) to reduce administrative burden. The platform partners with 100+ insurance plans, supports many languages, and emphasizes affordable, in-network mental health care.

📋 Description

• Own AI-powered patient intake and therapist matching: design LLM-driven flows that understand patient needs and recommend the right provider. • Build between-session AI support experiences: personalized tools that help patients reflect, prepare, and build therapeutic habits. • Establish evaluation and safety infrastructure: write evals, build test suites, design red-teaming protocols, and implement human-in-the-loop escalation. • Advance outcome measurement: move beyond PHQ-9/GAD-7 to AI-informed measurement. • Partner with Engineering, ML, Data Science, Clinical, and Legal to ship AI products in a HIPAA-compliant architecture.

🎯 Requirements

• 8+ years of PM experience, with at least 2 years shipping AI/ML-powered products to real customers. • You have personally written evals for AI product quality. • You have built multi-step LLM-powered user flows in production. • Strong technical fluency with LLMs: model selection, RAG architectures, fine-tuning, cost/latency/quality. • You are a builder who has shipped AI products in partnership with ML engineers. • Bonus: Experience in regulated industries (healthcare, fintech, insurance). • Bonus: Experience in healthcare or mental health. • You understand that building AI for people managing their mental health requires a different level of care and safety.

🏖️ Benefits

• Equity compensation • Medical, Dental, and Vision coverage • HSA / FSA • 401K • Work-from-Home Stipend • Therapy Reimbursement • 16-week parental leave for eligible employees • Carrot Fertility annual reimbursement and membership • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st • Flexible PTO • Employee Assistance Program (EAP) • Training and professional development