Director, Clinical Product – Payer & Outcomes

Job not on LinkedIn

🕒 October 15

🇺🇸 United States – Remote

💵 $200k - $330k / year

⏰ Full Time

🔴 Lead

👨‍⚕️ Medical Director

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Headway

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

Headway is a platform that connects individuals with mental health providers, helping them find the right fit according to their needs and insurance coverage. By partnering with numerous insurance providers, Headway ensures that users can access mental health care affordably. It offers both in-person and virtual care options, and manages the payment and billing processes for a hassle-free experience. The platform's aim is to simplify the search and access to therapy and psychiatric support for users, allowing them to focus on their mental health without the administrative burdens.

📋 Description

• Embed with product teams on high-priority initiatives from problem definition through launch • Translate clinical, payer, and reimbursement workflows into product requirements • Define clinical quality, patient safety, and outcomes standards; make them measurable and hold teams accountable • Monitor product performance across provider adoption, patient experience, and clinical quality using quantitative and qualitative input • Serve as a clinical counterpart to payer and health system partners • Build partner relationships and co-develop solutions • Bring partner requirements back into the product roadmap • Represent Headway’s clinical approach through partner meetings, reporting, presentations, and conferences • Partner with Data and Analytics to turn ambiguous questions into insights that influence product decisions • Travel approximately 10%

🎯 Requirements

• An active, unrestricted license as a psychologist (PhD/PsyD) or psychiatrist (MD/DO) • 8+ years of post-graduate clinical experience, including time partnering directly with product and engineering teams to build digital health tools • 3+ years of experience working in payer-facing roles, ideally in technology environments • Working fluency in how payers operate, including utilization management, prior authorization, claims, and reimbursement policy • Hands-on work with claims data, outcomes measurement, or measurement-based care programs • Credibility and comfort in externally facing settings • Strong analytical instincts: ability to define and defend metrics and use data to change decisions • Authorized to work in the United States for any employer • Nice to have: Experience inside a high-growth healthcare or digital health startup • Nice to have: Experience presenting to health plan or health system leadership, or at industry conferences • Nice to have: Background in behavioral health quality or patient safety programs

🏖️ Benefits

• Equity Compensation • Medical, Dental, and Vision coverage • HSA / FSA • 401K • Work-from-Home Stipend • Therapy Reimbursement • 16-week parental leave for eligible employees • Carrot Fertility annual reimbursement and membership • 13 paid holidays each year • Holiday Break during the week between December 25th and December 31st • Flexible PTO • Employee Assistance Program (EAP) • Training and professional development • Robust health and wellness benefits • Retirement savings • Meaningful ownership opportunities through equity

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