EAP Care Manager

Job not on LinkedIn

🔥 9 minutes ago

🇺🇸 United States – Remote

💵 $28 - $35 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Health Advocate

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📣 Marketing

Healthcare • Consulting • Marketing

Health Advocate is a company dedicated to making healthcare easier for organizations and their members. Utilizing a combination of personal support, data, and technology, they offer a whole-person approach to improve health outcomes, reduce absenteeism and presenteeism, and lower costs. Their services include health advocacy and navigation, clinical care management, emotional health support, and personalized well-being programs. Health Advocate caters to over 12,500 organizations, offering 24/7 support in over 250 languages and ensuring HIPAA compliance and NCQA certification.

📋 Description

• Provide telephonic and/or live chat needs assessment and screening while managing an inbound EAP phone/chat queue • Deliver brief, solution-focused supportive interventions and psychoeducation for stress, anxiety, grief, relationship issues, and substance use • Conduct risk assessments for suicidal ideation, thoughts of harm to others, substance use issues, abuse, or violence • Provide crisis intervention and stabilization, including safety planning and connection to urgent or emergent resources • Explain EAP clinical and work/life benefits and provide individualized recommendations • Connect members with EAP, health insurance, or community resources and follow up as clinically appropriate • Consult with HR and managers regarding employee performance concerns and crisis support while maintaining confidentiality • Assist with Critical Incident Response following workplace disruptive events • Provide telephonic support and help arrange onsite or virtual counseling at worksites • Document all interactions and activities accurately and timely in the electronic case management system • Adhere to ethical standards, clinical best practices, confidentiality requirements, HIPAA, and applicable regulations • Participate in supervision, team meetings, and case consultation • Collaborate with colleagues to ensure high-quality member care • Complete required trainings and maintain competency in EAP protocols and procedures • Participate in the EAP on-call rotation for after-hours coverage

🎯 Requirements

• Master’s degree in Social Work, Counseling, Psychology, or a related behavioral health or human services field • Two (2) years of clinical experience, preferably in Employee Assistance Programs (EAP), crisis intervention, behavioral health assessment, care management, or brief/solution-focused counseling settings • Active professional licensure in good standing, such as LCSW, LMSW, LPC, LMFT, LSW, or equivalent state credential • Ability to work efficiently in a fast-paced, queue-based environment • Ability to utilize multiple digital platforms and electronic case management systems • Strong cultural competence and ability to work effectively with diverse populations across workplace settings • Excellent organizational skills • Ability to complete timely, accurate clinical documentation • Ability to work Monday–Friday, 11:30am–8pm EST • Ability to participate in an EAP on-call rotation, typically approximately two weeks per calendar year • Appropriate home office environment with lighting, computer, and phone access • Reliable attendance and availability for scheduled shifts and caseload responsibilities

🏖️ Benefits

• Training provided to do the job well • Supportive supervisors and staff • Room for career growth • Opportunities for internal promotion • Employee Assistance Program and health advocacy industry environment • Participation in individual supervision, team meetings, and case consultation • Required training and competency development • Fully remote work arrangement • Home office environment