Implementation Manager II

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☕ Washington – Remote

☕ Washington – Remote

💵 $118k - $133k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Healthcare Management Administrators

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1986

⚕️ Healthcare Insurance

🤝 B2B

Healthcare Insurance • B2B

<Healthcare Management Administrators> is a service-oriented health plan administrator that designs and delivers high-quality, affordable self-funded health plans for employers. The company provides benefits administration, member portals, customer care, and access to a large provider network in the Pacific Northwest, helping employers manage claims, ID cards, provider search, and care navigation. HMA focuses on improving member outcomes and reducing employer health plan costs through proactive, people-first solutions and experienced plan management.

📋 Description

• Independently lead end‑to‑end client implementations, including higher‑complexity or higher‑visibility accounts. • Own implementation timelines, deliverables, and outcomes, ensuring all activities are completed accurately and on time. • Facilitate client and broker discussions and decision‑making related to benefit design, services, and implementation approach. • Proactively manage risks, dependencies, and stakeholder expectations; communicate status and timelines at a strategic level. • Lead cross‑functional coordination to deliver a seamless, high‑quality implementation experience. • Troubleshoot complex client‑specific or technical issues and drive timely resolutions with internal teams. • Maintain strong working knowledge of products, operational capabilities, and implementation processes. • Identify opportunities to improve implementation tools, workflows, and operational efficiency. • Serve as a mentor and resource to Implementation Manager I team members, reinforcing best practices and quality standards. • Maintain implementation plans, trackers, and documentation (e.g., Smartsheet, status trackers, implementation folders). • Monitor implementation milestones and flag risks or delays to senior implementation team members. • Ensure deliverables are completed on time and documented appropriately. • Keep internal stakeholders informed of implementation status and changes. • Partner with Sales, Account Managers, and internal teams to align on client requirements and sold products/services. • Coordinate participation from internal subject matter experts during implementation calls as needed. • Ensure accurate handoff and information sharing across teams throughout the implementation process. • Maintain accurate and timely documentation in implementation tools. • Follow established implementation workflows, templates, and best practices. • Support process improvement efforts by providing feedback on tools, templates, and client experience.

🎯 Requirements

• AA/BA in Business Administration, Healthcare Informatics, Communications, or related field preferred • 3-5+ years of relevant implementations and project management, client onboarding, or related roles. • 3 years of project management experience with a track record of leading successful projects • Experienced using workplace tools like Smartsheet, RFPio, Microsoft Dynamics, Salesforce, MS Office Suite, etc. • Experience in healthcare, benefits administration, insurance, or professional services. • Proven ability to lead complex, cross‑functional initiatives with minimal supervision. • Strong problem‑solving skills and ability to navigate ambiguity. • Advanced client‑facing communication and stakeholder management skills. • Strong presentation skills. • Eager to be part of a fun, collaborative, fast-paced team

🏖️ Benefits

• Seventeen (IC) days paid time off (individual contributors) • Twelve paid holidays • Two paid personal and one paid volunteer day • Company-subsidized medical, dental, vision, and prescription insurance • Company-paid disability, life, and AD&D insurances • Voluntary insurances • HSA and FSA pre-tax programs • 401(k)-retirement plan with company match • Annual $500 wellness incentive and a $600 wellness reimbursement • Remote work and continuing education reimbursements • Discount program • Parental leave • Up to $1,000 annual charitable giving match • Flexibility to work schedules that support people in all time zones across the US