Implementation Manager

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☕ Washington – Remote

☕ Washington – Remote

💵 $110k - $124k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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Healthcare Management Administrators

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1986

⚕️ Healthcare Insurance

🤝 B2B

Healthcare Insurance • B2B

<Healthcare Management Administrators> is a service-oriented health plan administrator that designs and delivers high-quality, affordable self-funded health plans for employers. The company provides benefits administration, member portals, customer care, and access to a large provider network in the Pacific Northwest, helping employers manage claims, ID cards, provider search, and care navigation. HMA focuses on improving member outcomes and reducing employer health plan costs through proactive, people-first solutions and experienced plan management.

📋 Description

• Coordinate and support new client implementations from handoff through go‑live under established processes and timelines. • Schedule and facilitate implementation meetings, including internal prep calls, kickoff calls, and routine touchpoints. • Guide clients through implementation steps, ensuring clarity on next actions, timelines, and responsibilities. • Serve as a day‑to‑day contact for implementation‑related questions and follow‑ups. • Maintain implementation plans, trackers, and documentation (e.g., Smartsheet, status trackers, implementation folders). • Monitor implementation milestones and flag risks or delays to senior implementation team members. • Ensure deliverables are completed on time and documented appropriately. • Keep internal stakeholders informed of implementation status and changes. • Partner with Sales, Account Managers, and internal teams to align on client requirements and sold products/services. • Coordinate participation from internal subject matter experts during implementation calls as needed. • Ensure accurate handoff and information sharing across teams throughout the implementation process. • Maintain accurate and timely documentation in CRM and implementation tools. • Follow established implementation workflows, templates, and best practices. • Support process improvement efforts by providing feedback on tools, templates, and client experience.

🎯 Requirements

• AA in related field preferred • 1-3+ years of relevant implementation experience or project coordination experience • 3 years of project management experience with a track record of leading successful projects • Exposure to workplace tools like Smartsheet, RFPio, Microsoft Dynamics, Salesforce, MS Office Suite, etc. • Proven ability to work successfully across an organization with multiple business groups • Results driven & detail oriented • Highly organized • Someone who has solid communication skills (verbal and written) and can communicate in a diverse workplace • Passionate about delighting customers by consistently exceeding their expectations • Eager to be part of a fun, collaborative, fast-paced team

🏖️ Benefits

• Seventeen (IC) days paid time off (individual contributors) • Twelve paid holidays • Two paid personal and one paid volunteer day • Company-subsidized medical, dental, vision, and prescription insurance • Company-paid disability, life, and AD&D insurances • Voluntary insurances • HSA and FSA pre-tax programs • 401(k)-retirement plan with company match • Annual $500 wellness incentive and a $600 wellness reimbursement • Remote work and continuing education reimbursements • Discount program • Parental leave • Up to $1,000 annual charitable giving match • Flexible work schedules