Senior Manager, Customer Engagement Program

Job not on LinkedIn

🔥 11 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📋 Program Manager

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Health Catalyst

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Health Catalyst is a leading provider of data and analytics technology and services to healthcare organizations, committed to being the catalyst for massive, measurable, data-informed healthcare improvement. The company empowers organizations with AI-enabled insights and comprehensive data solutions to drive scalable, measurable improvements in patient outcomes, operational efficiency, and financial performance. With a focus on population health management, clinical quality, and patient engagement, Health Catalyst aims to transform healthcare through data-driven decision-making.

📋 Description

• Manage the planning, coordination, and execution of Executive Advisory Boards, Customer Collaboratives, and other strategic customer engagement programs • Coordinate all program logistics, including calendars, meeting schedules, executive communications, invitations, registrations, travel coordination, virtual meeting production, venues, and participant materials • Partner with executive sponsors, Product Management, Product Marketing, Sales, Customer Success, and an external advisory board consultant to support member recruitment, agenda development, and successful program delivery • Serve as the primary point of contact for advisory board members, collaborative participants, executive assistants, speakers, and internal stakeholders • Coordinate executive participation by managing calendars, scheduling meetings, communicating with executive assistants, preparing briefing materials, confirming attendance, coordinating travel when needed, and ensuring executives are prepared for each engagement • Capture meeting outcomes, recommendations, and action items, and communicate, coordinate and track the follow-up activities across Product, Marketing, Sales, and Customer Success • Maintain program documentation, member rosters, project plans, budgets, timelines, governance documents, and operational processes • Track program KPIs and recommend continuous improvements to enhance participant engagement and program effectiveness

🎯 Requirements

• Bachelor's degree required • 5+ years of experience in customer engagement, strategic program management, marketing, customer success, healthcare operations, product marketing, or related fields • Experience coordinating executive meetings, advisory boards, customer programs, conferences, or similar strategic initiatives • Strong written and verbal communication skills, including experience communicating with executives and executive assistants • Ability to build relationships and influence cross-functional teams without direct authority • Experience managing event logistics, meeting coordination, or customer engagement programs involving both virtual and in-person experiences • Strong problem-solving skills with the ability to anticipate needs, remove obstacles, and keep complex programs running smoothly • Ability to synthesize customer feedback and coordinate follow-up across multiple stakeholder groups • Passion for creating meaningful customer experiences, executive communities, and long-term strategic partnerships • Intellectual curiosity to learn about the healthcare industry and provider market and apply that knowledge to your work

🏖️ Benefits

• Remote-first work environment • Flexible PTO • Professional development stipend • Meaningful opportunities for career growth and development