SVP, Client Account Management

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🔥 6 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

💰 Account Manager

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Health Catalyst

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

Healthcare Insurance • Artificial Intelligence • SaaS

Health Catalyst is a leading provider of data and analytics technology and services to healthcare organizations, committed to being the catalyst for massive, measurable, data-informed healthcare improvement. The company empowers organizations with AI-enabled insights and comprehensive data solutions to drive scalable, measurable improvements in patient outcomes, operational efficiency, and financial performance. With a focus on population health management, clinical quality, and patient engagement, Health Catalyst aims to transform healthcare through data-driven decision-making.

📋 Description

• Play a strategic leadership role in driving the success and growth of client relationships • Oversee the Client Account Management team, developing and executing account strategies • Ensure overall satisfaction and retention of valued clients • Lead, mentor, and inspire a high-performing Client Account Management team • Set clear goals and expectations for the team and provide guidance to achieve objectives • Develop and execute strategic account management plans to drive growth, retention, and customer satisfaction • Cultivate and maintain strong, long-lasting relationships with key clients • Own ARR Retention, Logo Retention, and Upsell as primary success metrics • Analyze key performance indicators (KPIs) and client metrics to measure and optimize performance

🎯 Requirements

• Bachelor’s degree in Business, Marketing, or a related field; or equivalent work experience • 10+ years of customer management or account management leadership experience • Demonstrated success developing customer strategy and driving measurable results • Strong strategic thinking and problem-solving skills • Exceptional interpersonal and communication skills; proven experience building strong internal and external relationships • Comfort leading cross-functional teams and creating and delivering executive-level presentations • Self-motivated, persuasive, and proactive with innovative ideas to inspire team members and customers • Ability to thrive in a dynamic, fast-paced, high-growth environment • Experience working at a health system or healthcare technology company required • Experience working at a Software as a Service (SaaS) company required • Experience with CRM software and account management tools.

🏖️ Benefits

• Remote-first work environment • Flexible PTO • Professional development stipend • Meaningful opportunities for career growth and development