Care Coordinator

🔥 1 minute ago

🗽 New York – Remote

🗽 New York – Remote

💵 $48.6k - $66k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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Healthfirst

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

🛡️ Insurance

🏥 Healthcare

⚕️ Healthcare Insurance

Insurance • Healthcare • Healthcare Insurance

Healthfirst is a health insurance provider dedicated to helping New Yorkers access affordable health coverage for individuals and families. With over 30 years of experience, Healthfirst offers a range of plans including Medicaid managed care, Medicare Advantage, long-term care, and essential health plans. The company focuses on providing quality healthcare options, comprehensive benefits, and support to ensure members can maintain their health and well-being.

📋 Description

• Receive incoming calls from members regarding benefit questions/issues, care coordination, program inquiries, connecting to their care manager, and screening assessments to identify risk factors requiring medical intervention • Contemporaneously and accurately document calls in the designated PHI system • Manage an assigned member caseload requiring short-term care coordination and health navigation • Work within the interdisciplinary care team to support timely communication of member issues or needs and monitor member screening to improve quality and cost outcomes • Perform outreach calls to members to confirm services are in place • Perform additional duties as assigned

🎯 Requirements

• Certified Medical Assistant (CMA) or Certified Nursing Assistant (CNA) or Registered Medical Assistant (RMA) or previous relevant medical training or work experience • HS diploma/GED • Work experience requiring effective communication verbally and in writing while demonstrating good grammar, spelling, and punctuation skills • Experience working in a fast-paced environment that requires handling multiple priorities simultaneously • Strongly preferred bilingual Spanish • Associate’s Degree • Prior work experience in a call center, care management, or healthcare environment or familiarity with medical terminology, Medicaid & Child health plus benefit products • Excellent telephone, organizational, and customer service skills • Team player who is organized and detail-oriented

🏖️ Benefits

• Medical, dental, and vision coverage • Incentive and recognition programs • Life insurance • 401k contributions • Competitive compensation and benefits package