Member Service Associate

🕒 October 22

🦞 Maine – Remote

🦞 Maine – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Community Health Options

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Community Health Options is a Maine-based health insurance provider dedicated to offering flexible and affordable health plans for individuals and families, as well as small and large groups. They focus on providing comprehensive healthcare coverage with a wide network of in-network providers, while also offering wellness programs, virtual care options, and specialized support for chronic illnesses. Their mission centers around delivering benefits designed to meet the real needs of their members, while helping to reduce out-of-pocket healthcare costs.

📋 Description

• Respond to Member phone, mail, and/or email inquiries accurately • Resolve Member issues consistently through an efficient, empathetic, positive, and customer-focused approach • Facilitate comprehensive first-call resolution through exceptional customer service and superior product knowledge • Partner effectively with internal and external business partners • Provide knowledgeable and empathic advocacy and navigational support for health insurance processes and online web systems • Support health care providers, insurance agents, and brokers using a customer-focused model • Foster and maintain close working relationships with clients • Take a proactive, problem-solving approach to meet client needs • Participate in a multiweek education program beginning in November • Report to the Member Services Manager

🎯 Requirements

• Strong commitment to high level customer service • Previous experience working with health insurance or a health care environment is preferred • One-year practical work experience in a call center or equivalent customer service environment • High school diploma, general education degree or equivalent • Able to analyze and interpret verbal and written instructions • Ability to effectively present information in a clear and concise manner • Ability to type quickly, efficiently, and accurately • Ability to multi-task using multiple computer systems and screens with strong organizational and time management skills • Ability to incorporate feedback to further professional development • Must be able to work in a fast-paced environment and adapt to change • Strong verbal and written communication skills • Ability to work as part of a goal oriented team • Knowledge of Microsoft Office products • Private and quiet workspace • High-speed internet connection

🏖️ Benefits

• Up to a $500 completion bonus • Required equipment provided by Community Health Options • Eight-hour shifts available between 8AM–5PM, Monday through Friday • Weekends and major holidays off • Potential for permanent full-time opportunities upon completion of seasonal assignment through January 2027 for those who qualify and are interested

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