Member Service Associate

🔥 0 minutes ago

🦞 Maine – Remote

🦞 Maine – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Community Health Options

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

⚕️ Healthcare Insurance

Healthcare Insurance • Insurance

Community Health Options is a Maine-based health insurance provider dedicated to offering flexible and affordable health plans for individuals and families, as well as small and large groups. They focus on providing comprehensive healthcare coverage with a wide network of in-network providers, while also offering wellness programs, virtual care options, and specialized support for chronic illnesses. Their mission centers around delivering benefits designed to meet the real needs of their members, while helping to reduce out-of-pocket healthcare costs.

📋 Description

• Assisting Community Health Options Members by responding to phone, mail, and/or email inquiries accurately • Resolving issues in a consistent manner through an efficient, empathetic, positive and customer-focused approach • Facilitating comprehensive first call resolution for Members through exceptional customer service • Providing navigational support for Community Health Options health insurance processes and online web systems • Supporting health care providers, insurance agents and brokers using a customer-focused model • Fostering and maintaining close working relationships with all clients and taking a proactive, problem-solving approach

🎯 Requirements

• Strong commitment to high level customer service • Previous experience working with health insurance or a health care environment is preferred • One-year practical work experience in a call center or equivalent customer service environment • High school diploma, general education degree or equivalent • Able to analyze and interpret verbal and written instructions • Ability to effectively present information in a clear and concise manner • Ability to type quickly, efficiently, and accurately • Ability to multi-task using multiple computer systems and screens with strong organizational and time management skills • Ability to incorporate feedback to further professional development • Must be able to work in a fast-paced environment and adapt to change • Strong verbal and written communication skills • Ability to work as part of a goal-oriented team • Knowledge of Microsoft Office products

🏖️ Benefits

• $1,000 completion bonus • Community Health Options provides the required equipment • Weekends and major holidays off