Operations Manager

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🐊 Florida, Iowa, +2 more states – Remote

🐊 Florida – Remote 🌾 Iowa – Remote ⚜️ Louisiana – Remote 🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

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HealthPlanOne

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2006

⚕️ Healthcare Insurance

🏪 Marketplace

Healthcare Insurance • Marketplace

HealthPlanOne is a technology-enabled healthcare services company that helps millions of consumers and agents navigate and shop for Medicare plans. It specializes in Medicare education, digital marketing, lead generation, and broker/health-plan partnerships, using analytics and customer-focused agent support to simplify complex insurance choices. The company supports agents and partners with licensing, marketing, and platform tools to connect consumers with appropriate Medicare options.

📋 Description

• Oversee all day-to-day aspects of the Member Acquisition call center • Ensure all service level agreements (SLA’s) and sales goals are met • Supervise sales supervisors and sales agents specific to the carrier and call center • Train, develop, certify and lead sales supervisors • Manage team’s execution on interviewing, hiring, training, coaching, and corrective action with agents and supervisors • Prepare and evaluate daily call center performance reports • Work directly with client to troubleshoot call center/member issues • Ensure compliance through licensing, appointments and attestations

🎯 Requirements

• High school diploma or equivalent • 2+ years of successful sales management experience in a call center environment • 2+ years’ Individual/Family Plan health insurance sales and Medicare sales experience • Solid knowledge and grasp of CMS rules and regulations • Solid knowledge of individual and health insurance plans • Solid understanding of call center technology, terminology and environment • Proven track record of increasing sales in a phone-based environment • Excellent verbal, telephone and written communication skills

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development opportunities