Enrollment Specialist

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HealthSnap

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

☁️ SaaS

🧘 Wellness

Healthcare Insurance • SaaS • Wellness

HealthSnap is a leading provider of a Virtual Care Management Platform, specializing in Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) to improve chronic disease outcomes. The company offers a single, integrated virtual care platform designed to deliver proactive and continuous patient care, particularly for high-risk chronic populations. HealthSnap's platform is HITRUST-certified and HIPAA-compliant, ensuring secure and reliable care coordination. They provide services across various healthcare settings, including independent groups, health systems, and ACOs, by offering proactive patient care and diversified revenue streams through RPM and CCM billing. HealthSnap aims to revolutionize chronic condition management with a focus on improving patient outcomes and integration with electronic health records (EHR).

📋 Description

• Enroll patients in chronic care management and/or remote patient monitoring programs • Make outbound calls to patients and provide information about programs • Explain program benefits, patient financial responsibility, obtaining consent, processing device shipment, and enrolling in the program(s) • Ensure a seamless, complete, and effective enrollment process for patients • Be the initial point of contact for calls for pending enrollees • Manage a high open caseload until the enrollment process is complete • Provide exceptional customer service and positive experience for potential patients/caregivers • Navigate multiple systems and portals to input patient enrollment information • Achieve monthly new enrollee goals • Additional duties as assigned

🎯 Requirements

• <5 years Experience in high-volume inbound and outbound call environment required • Enrollment/Medical Sales experience preferred • Must have poise and patience when dealing with patients • Comfortable communicating with patients over the phone • Overcoming objections and good problem-solving skills • Keen attention to detail and metrics-driven • Excellent time management skills • High computer literacy • Engaging personality with the desire to connect with the patient • High empathy and collaborative team player • Flexibility and openness as the role and responsibilities may change and/or evolve

🏖️ Benefits

• Medical • Dental • Vision • Life Insurance • Paid Time Off • Career Advancement Opportunities • Ability to Work Remotely