IT Help Desk

Job not on LinkedIn

🕒 September 11

🇺🇸 United States – Remote

💵 $50k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 33%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HealthSnap

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

HealthSnap is a leading provider of a Virtual Care Management Platform, specializing in Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) to improve chronic disease outcomes. The company offers a single, integrated virtual care platform designed to deliver proactive and continuous patient care, particularly for high-risk chronic populations. HealthSnap's platform is HITRUST-certified and HIPAA-compliant, ensuring secure and reliable care coordination. They provide services across various healthcare settings, including independent groups, health systems, and ACOs, by offering proactive patient care and diversified revenue streams through RPM and CCM billing. HealthSnap aims to revolutionize chronic condition management with a focus on improving patient outcomes and integration with electronic health records (EHR).

📋 Description

• Provide technical support for hardware, software, and network issues, with a focus on HealthSnap-issued MacBooks and PCs • Troubleshoot and assist employees with company applications, including Salesforce and Jira • Diagnose and resolve system crashes, application errors, connectivity problems, and microphone/audio issues • Offer remote support to off-site employees • Provide training, guidance, and best practices for effective technology use • Maintain accurate records and documentation of support activities, troubleshooting steps, and resolutions • Contribute to internal knowledge base articles and self-service resources • Escalate complex or unresolved issues to higher-level IT personnel • Perform other duties as assigned

🎯 Requirements

• Proven experience supporting Mac computers, including hardware troubleshooting and macOS software support • Familiarity with Salesforce and Jira is strongly preferred • Strong analytical and problem-solving skills with the ability to diagnose technical issues efficiently • Excellent written and verbal communication skills • Ability to thrive in a fast-paced environment and manage multiple priorities at once • Customer-focused attitude with patience and a desire to help others

🏖️ Benefits

• Competitive salary and benefits package • Opportunity for professional growth and development • Collaborative and inclusive work environment • Meaningful work that makes a positive impact on healthcare accessibility and outcomes