Tier 1 Customer Support Specialist

🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $19 - $20 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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HealthStream

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1990

🏥 Healthcare

💼 Consulting

⚖️ Legal

Healthcare • Consulting • Legal

HealthStream is a healthcare-focused SaaS company that provides workforce management and learning solutions to health systems, provider groups, and care organizations. Its hStream platform and suite of products (learning center, credentialing, scheduling, quality & compliance, resuscitation training and revenue cycle education) deliver content, continuing education, primary-source verification, analytics, and tools to improve competency, safety, regulatory compliance, and operational efficiency across the healthcare workforce. HealthStream serves thousands of healthcare customers and millions of clinicians with a content marketplace, reporting, and integration capabilities.

📋 Description

• Adhere to all HealthStream security policies, procedures, and assigned training • Provide phone, email, and chat support • Work with customers and internal teams to resolve issues efficiently • Troubleshoot and diagnose reported problems • Understand and correct technical problems • Build strong relationships with colleagues and customers • Identify, test, and verify issues • Provide development teams with clear issue documentation • Collaborate cross-functionally on customer-focused initiatives • Participate in testing new features and releases • Recommend product enhancements using data and customer feedback • Provide exceptional customer service and product support • Advocate for HealthStream clients and support the overall customer experience

🎯 Requirements

• At least one year of experience in a technical help desk or technical support role • A bachelor’s degree in a related discipline is preferred • Education requirements may be waived based on practical experience • Practical knowledge of the healthcare industry is a plus • Extraordinary, charismatic phone presence • Excellent written communication and ability to relay information clearly, concisely and thoughtfully • Problem-solving and prioritization skills • Ability to communicate resolutions with both non-technical and technical customers • Ability to determine root issues and provide resolutions • Active listening skills and empathetic customer advocacy • Insatiable curiosity for learning how things work • Working knowledge of Microsoft operating systems • Familiarity with Salesforce and Microsoft Teams • Basic understanding of SQL is a plus • Ability to work a flexible 8-hour schedule providing coverage between 7 AM–7 PM CST, Monday through Friday • Ability to work collaboratively and maintain elevated quality standards

🏖️ Benefits

• Competitive Compensation & Bonuses • Comprehensive Insurance Plans • Mental and Physical Health Support • Work-from-home flexibility • Fitness Center Reimbursements • Streaming Good time off for volunteering • Wellness workshops • Buddy Program for new HealthStreamers • Career growth opportunities • Continuous learning opportunities • Flexible work environment • Paid Time Off • Parental Leave • 401k and Roth • Flexible Spending Account • Health Savings Account • Life Insurance • Short- and Long-Term Disability • Medical Bridge Insurance • Critical Illness Insurance • Accident Insurance • Identity Protection • Legal Protection • Pet Insurance • Employee Assistance Program • Fitness Reimbursement • Free employee parking at our Resource Center in Nashville • Company-sponsored onsite social events for development, connection, and celebration