Director of Client Education

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🕒 January 20

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Hearst Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

Healthcare Insurance • SaaS • Enterprise

Hearst Health is a division of Hearst Communications that focuses on guiding important care moments in healthcare by delivering vital information to all those involved in a person's health journey. It provides evidence-based clinical guidelines and healthcare workforce management solutions through its various subsidiaries including FDB (First Databank), Zynx Health, MCG, Homecare Homebase, MHK, and QGenda. Hearst Health aims to improve care quality and efficiency by using scalable technology to deliver clinical decision support and workforce management solutions, impacting the majority of people in the U. S. Its mission is supported by prominent leaders in the healthcare and technology sectors at Hearst Health.

📋 Description

• Own and manage the P&L for Client Education, driving revenue, cost efficiency, and NOI across all programs. • Develop a forward‑looking strategy that leverages AI to accelerate scale, personalization, and operational efficiency. • Develop and execute the GTM strategy for education offerings in collaboration with Sales, Marketing, Implementation, Client Success, and Product. • Align training programs with product releases, customer needs, and market trends to ensure consistent value delivery. • Position Client Education as a strategic differentiator throughout the customer lifecycle. • Oversee development and delivery of self‑paced, virtual, in‑person, and conference‑based learning programs. • Implement AI‑enabled enhancements such as automated content audits, adaptive coaching pathways, and intelligent learning recommendations. • Ensure high learner satisfaction using NPS insights, analytics, and targeted content improvements. • Lead the Knowledge Base program to ensure accurate, user‑focused documentation aligned with product evolution. • Guide technical writers and content specialists, implementing modern governance standards and AI‑supported workflows. • Maintain scalable content systems that support rapid updates and consistent quality. • Develop and mentor a high‑performing team of trainers, instructional designers, technical writers, and content creators. • Strengthen team capabilities by integrating AI fluency and modern learning methodologies. • Champion a collaborative, accountable, and continuously improving team culture. • Define and report KPIs related to revenue, NPS, content utilization, engagement, and operational efficiency. • Leverage analytics, AI insights, and business intelligence to inform strategy and guide improvements.

🎯 Requirements

• Master’s Degree in Healthcare, Education, or related field is preferred • 10–12 years of experience in Professional Services or SaaS, including 5–7 years leading training, enablement, or content teams. • Demonstrated P&L ownership and GTM strategy experience with proven ability to drive business results. • Expertise in curriculum development, documentation, and enterprise learning systems. • Experience applying AI to enhance learning, content quality, operational efficiency, or user engagement. • Exceptional communication skills, executive presence, and ability to influence cross‑functional teams.