Guest Services Manager

Job not on LinkedIn

🕒 August 7

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Heirloom

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

⚡ Energy

🔬 Science

🤝 B2B

Energy • Science • B2B

Heirloom is a climate-technology company that develops and operates Direct Air Capture (DAC) facilities using accelerated limestone-driven carbon mineralization to permanently remove CO2 from the atmosphere. The company integrates natural mineralization processes with engineered DAC systems to provide verifiable, permanent, and low-cost carbon removal credits, powering facilities with renewable energy and emphasizing scalable deployment and community benefits.

📋 Description

• Manage incoming guest communications via text messages, email, phone calls, and online messages • Represent the Heirloom brand through professional, warm, and brand-aligned customer service • Facilitate communication between Guest Services and the Field Team to resolve issues at their root cause • Address and resolve guest issues as the first point of contact • Support guest screening processes • Identify, follow up on, and close new reservations based on availability • Handle inbound prospective-guest calls and make outbound calls to answer questions and close sales • Anticipate and respond to customer needs using creative cross-selling techniques • Meet and exceed revenue goals • Continuously improve the guest experience • Actively participate in team meetings

🎯 Requirements

• Weekend availability mandatory • Advanced English; the role is conducted entirely in English, written and spoken • Based in Bogotá, Colombia • Minimum of 3 years of experience in customer service and/or sales for a luxury brand • Experience with cloud-based technology, CRM systems, VOIP, etc. • Strong negotiation, persuasion, and communication skills • Availability for 4 days per week of 12-hour shifts, including a 2-hour paid break and 3 consecutive days off

🏖️ Benefits

• 100% remote work • Biweekly pay in US dollars • Paid time off • Monthly bonus • Direct contract with a U.S.-based luxury brand • Opportunity to travel to the U.S • 2-hour paid break per 12-hour shift