Systems Administrator

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⌨️ Systems Administrator

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Helion Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1997

🚘 Automotive

💼 Consulting

🔒 Cybersecurity

Automotive • Consulting • Cybersecurity

Helion Technologies is a managed IT and cybersecurity services provider focused exclusively on auto, heavy truck, and RV dealerships. For over 25 years the company has delivered end-to-end dealership IT support, 24/7 Security Operations Center monitoring, managed compliance, vendor management, onsite technicians, and project management to protect operations, ensure regulatory compliance, and reduce downtime. Helion positions itself as a proactive partner that handles cybersecurity, IT infrastructure, and compliance so dealerships can focus on selling and servicing vehicles.

📋 Description

• Resolve highly complex desktop- and server-level issues • Identify and resolve chronic service desk issues through the problem management process • Assist outsourced field personnel with PC, printer, and connectivity issues at client sites • Monitor and troubleshoot PRTG alerts and disk failures • Assist Project Management and Account Management teams in gathering audit information from Active Directory and Exchange • Participate in the Saturday Tier 2 technician on-call rotation • Manage phone calls and tickets, including dispatching and prioritization for desktop technicians • Provide overflow support for emergency issues on Saturdays • Be available for urgent escalated desktop issues • Provide technical guidance to lower-tier desktop technicians • Support Helion’s managed IT, cybersecurity, compliance, and technology enablement services for automotive and heavy truck dealerships

🎯 Requirements

• Advanced technical knowledge for highly complex desktop- and server-level issues • Experience maintaining and troubleshooting Active Directory, DNS, DHCP, DFS/UNC file shares, Group Policy, Folder Redirection/OneDrive, printers, Microsoft Exchange/Microsoft 365, Barracuda email spam filtering, SSL certificates, Cisco/Meraki networking, PRTG, VMware/Hyper-V, Kaseya RMM, DNS-based web filtering, dealer management systems, web browsers, VPNs, CRM systems, and body shop software • Knowledge of PowerShell and Microsoft 365 GUI for Exchange reporting • Ability to configure Meraki VPN and AnyConnect • Ability to install Reynolds & Reynolds, CDK, CCC One, Rome + RomeScan, and configure related permissions and integrations • CCENT or CompTIA Network+ certification