ServiceNow System Administrator

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $95k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⌨️ Systems Administrator

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NetImpact Strategies Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

💼 Consulting

🏥 Healthcare

🎖️ Defense

Consulting • Healthcare • Defense

NetImpact Strategies Inc. is a leading provider of digital transformation services, specializing in cybersecurity, software development, and strategic consulting. The company focuses on helping organizations modernize their IT infrastructures and improve operational efficiencies through innovative solutions and methodologies. With a mission-centered approach, NetImpact drives change by leveraging advanced technologies and best practices to enhance client capabilities and mission success.

📋 Description

• Provide user support • Troubleshoot difficult ServiceNow software problems, implement bug fixes, and perform root cause analysis • Collaborate with project team members to design and deliver creative, scalable, and maintainable solutions • Ensure ongoing operations function as expected • Design and develop ServiceNow solutions, including applications, forms, workflows, policies, actions, access controls, interfaces, and other configurations • Create and maintain API and data integration processes between ServiceNow and other systems • Investigate application behavior • Generate operational reports and KPI analysis • Prepare client-facing and internal technology deliverables • Maintain production system reliability using change management processes • Monitor application health, usage, and compliance • Assist with version upgrades and patch installation • Support enterprise business solutions and custom ServiceNow application capabilities • Enhance the ServiceNow platform, implement new products, and develop custom solutions as part of a cross-functional team • Provide strategic and tactical support across multiple projects while adapting to changing priorities

🎯 Requirements

• Bachelor's degree in computer science, MIS, or a business-related discipline • 4+ years of hands-on experience as a ServiceNow Administrator • Experience supporting and troubleshooting custom ServiceNow applications in a production environment, including incident resolution and root cause analysis • Experience with business rules, client scripts, UI policies, flows, workflows, and other application configurations • Experience troubleshooting integrations, REST APIs, scheduled jobs, and data-related issues • Understanding of ServiceNow security, including roles, ACLs, and user access • Experience with update sets, release deployments, testing, and post-deployment validation • Ability to manage incidents and service requests according to established SLAs • Experience preparing and delivering monthly operational reports, including ticket volumes, SLA performance, outstanding issues, trends, and performance metrics • Ability to work directly with customers to investigate issues, understand requirements, and communicate technical findings and resolutions • Strong oral and written communication skills • Experience developing solutions consistent with architectural standards and ServiceNow best practices • ServiceNow Certified System Administrator • Certified in Scaled Agile Framework (SAFe), or able to complete within 60 days of hire • Experience with ITIL Service Management processes preferred • ITIL Foundations certification preferred • Must be eligible to meet government eligibility requirements, including public trust clearance

🏖️ Benefits

• Comprehensive medical, dental, and vision insurance starting the first of the month after joining • 401(k) plan with immediately vested employer contributions; no matching required • Generous paid time off (PTO) • One additional day of paid wellness leave per calendar year • Ten federal holidays • Pet insurance • Tuition reimbursement • Internal training programs • Company-sponsored industry certifications • Team building activities • Community volunteering • Quarterly HQ days • Wellness events • Happy hours • Family fun events