Helix Workforce
11 - 50 employees
Founded 2022
🎯 Recruiter
🤝 B2B
Recruitment • B2B
Helix Workforce is a nearshore staff augmentation company that provides full-time, Helix-employed professionals to businesses, handling employment, payroll, equipment, HR policies, compliance, and workforce continuity. Clients retain responsibility for task assignment, processes, and performance standards, while Helix supplies stable, long-term operational capacity for teams that already know what needs to be done. The service is aimed at operators and scaling teams that value clarity and control over outsourcing or outcome-based guarantees.
Call Center Agent
Job not on LinkedIn
🕒 January 28
🗣️🇪🇸 Spanish Required
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Helix Workforce
11 - 50 employees
Founded 2022
🎯 Recruiter
🤝 B2B
Recruitment • B2B
Helix Workforce is a nearshore staff augmentation company that provides full-time, Helix-employed professionals to businesses, handling employment, payroll, equipment, HR policies, compliance, and workforce continuity. Clients retain responsibility for task assignment, processes, and performance standards, while Helix supplies stable, long-term operational capacity for teams that already know what needs to be done. The service is aimed at operators and scaling teams that value clarity and control over outsourcing or outcome-based guarantees.
📋 Description
• Handle inbound and outbound calls in a professional and timely manner. • Provide accurate information, assistance, or follow-up according to established guidelines. • Document call outcomes clearly and accurately in internal systems. • Resolve basic customer inquiries or escalate issues when necessary. • Meet productivity and quality standards. • Maintain professionalism and confidentiality at all times.
🎯 Requirements
• Previous experience in call center, customer service, or similar roles (preferred). • Clear verbal communication skills. • Basic computer proficiency and ability to navigate multiple systems. • Ability to work independently in a remote environment. • Strong time-management and reliability. • Professional fluency in the required working language (English or Spanish, depending on assignment).
🏖️ Benefits
• Compensation: Open to negotiation, based on experience. • Location: 100% Remote. • Schedule: Full-time or part-time, depending on operational needs.
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