Family Medicine Patient Support

Job not on LinkedIn

🕒 6 days ago

🇺🇸 United States – Remote

⏱ Part Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HelpSquad

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

🤝 B2B

🏢 Enterprise

💰 $500k Angel Round - HelpSquad Health on 2015-05

Healthcare • B2B • Enterprise

HelpSquad is a US-managed, HIPAA-compliant provider of virtual medical assistants and healthcare BPO services. It supplies trained, vetted remote staff for scheduling, patient intake, insurance verification, prior authorizations, medical billing and revenue cycle management, call center support (including 24/7 and after-hours), medical scribing, and AI-enabled patient support and knowledge systems. HelpSquad offers managed teams, white-label reseller services, and specialty support for practices and organizations ranging from solo clinicians to multi-location medical groups, hospital systems, dental practices, behavioral health, and in-home care; it emphasizes compliance (BAA signed at company level), quality vetting, and US-based oversight.

📋 Description

• Register and schedule new patients, primarily via text • Check RTO ticklers and cancel old appointment ticklers • Send vaccine clinic appointment invitations and confirmations • Schedule interpreters through online portals • Handle medical records requests and request records from other clinics • Follow up on referrals and obtain specialty-office notes • Follow up on imaging authorizations and send authorizations to imaging facilities • Review outside medical records and enter diagnoses, problem lists, surgical histories, and social histories into Athena • Select accurate coded matches in Athena and flag unclear information to clinicians • Redirect Samaritan patient results back to Samaritan • Request ER notes • Prepare doctors’ notes according to written protocols • Handle prescription refill requests according to written protocols • Label faxed lab results • Review, delete, and forward files in Athena inbox folders • Check ER notification reports from Salem Hospital and Moda and send them to individual doctors • Enter historical immunizations into ImmAlert • Complete prior authorization requests in CoverMyMeds • Handle quarterly insurance provider roster updates • Manage Athena reports for doctor dashboards and performance tracking • Perform limited executive assistant tasks, under 10% of total time • Use athenahealth, Spruce, CoverMyMeds, ImmAlert, interpreter portals, and the practice fax system

🎯 Requirements

• Minimum two years in healthcare administration, medical reception, or a medical VA role • Comfortable reading medical records, entering diagnoses, and applying written refill protocols • Hands-on clinical exposure strongly preferred, including nurse, medical scribe, charting or medical records specialist, or clinical VA experience • Family or general practice experience preferred • Behavioral health, pediatrics, or specialty administrative experience can translate • Prior athenahealth experience strongly preferred • Confident with patient-facing phone and text communication • Strong spoken and written English skills • Reliable high-speed internet • Quiet, private workspace • Availability for 20 hours per week • Pacific time zone coverage

🏖️ Benefits

• Competitive hourly rate • On-time payments, every time • Payments processed via Wise • Direct client training provided • Dedicated Account Manager as your point of contact • Stable, long-term placement with a growing U.S.-based company • Exposure to a wide range of modern SaaS platforms • Potential for increased responsibilities as the company scales • Tenure recognition for long-term team members • Clear escalation paths • 100% remote — work from home • Supportive team culture across all accounts • Potential for increased hours or additional accounts based on performance • Build your U.S. industry experience • Exposure to multiple practice types and platforms • Strengthen your resume with verified, legitimate U.S. client experience • Recognition for loyalty and long-term growth