Orthodontic Front Desk Support

Job not on LinkedIn

🕒 3 days ago

🇺🇸 United States – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HelpSquad

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

🤝 B2B

🏢 Enterprise

💰 $500k Angel Round - HelpSquad Health on 2015-05

Healthcare • B2B • Enterprise

HelpSquad is a US-managed, HIPAA-compliant provider of virtual medical assistants and healthcare BPO services. It supplies trained, vetted remote staff for scheduling, patient intake, insurance verification, prior authorizations, medical billing and revenue cycle management, call center support (including 24/7 and after-hours), medical scribing, and AI-enabled patient support and knowledge systems. HelpSquad offers managed teams, white-label reseller services, and specialty support for practices and organizations ranging from solo clinicians to multi-location medical groups, hospital systems, dental practices, behavioral health, and in-home care; it emphasizes compliance (BAA signed at company level), quality vetting, and US-based oversight.

📋 Description

• Answer incoming calls during practice operating hours • Ensure new-patient calls do not go to voicemail • Prioritize new-patient inquiries and convert them into booked appointments • Provide consistent phone coverage while the doctor and in-office team are seeing patients • Communicate professionally with patients, parents, referring dentists, and other contacts • Schedule and book patient appointments • Manage and maintain the practice appointment calendar in the EHR • Enter and update patient information accurately • Generate new-patient letters, referral letters, and related correspondence through the EHR • Draft and send professional emails to dentists regarding referrals and practice needs • Follow up on referral-related information • Maintain clear communication with referring offices • Capture insurance information during initial patient calls • Support the practice billing process

🎯 Requirements

• Hands-on experience with OrthoEdge or Orthofi preferred • Previous experience as a medical, dental, or orthodontic VA/receptionist strongly preferred • Experience handling incoming patient calls and scheduling appointments • Working knowledge of orthodontic insurance and billing processes • Strong written and verbal English communication skills • Excellent customer service and phone etiquette • Strong attention to detail and data-entry accuracy • Comfortable working independently in a remote environment • Minimum 50 Mbps upload and download internet speed • Verified backup internet connection required; mobile phone hotspots are not acceptable • Backup power source required, such as a UPS or generator • Quiet, professional workspace suitable for voice work • Noise-canceling headset required • Reliable computer capable of running software systems and a softphone simultaneously • Windows 11 or the most recent Apple OS/update • Ability to multitask and prioritize new-patient calls and appointment opportunities

🏖️ Benefits

• Competitive hourly rate • On-time payments, every time • Payments processed via Wise • Direct client training provided • Dedicated Account Manager as your point of contact • Stable, long-term placement with a growing U.S.-based company • Exposure to a wide range of modern SaaS platforms • Potential for increased responsibilities as the company scales • Tenure recognition for long-term team members • Clear escalation paths • 100% remote — work from home • Supportive team culture across all accounts • Potential for increased hours or additional accounts based on performance • Build your U.S. industry experience • Exposure to multiple practice types and platforms • Strengthen your resume with verified, legitimate U.S. client experience • Recognition for loyalty and long-term growth