Primary Scheduler – Home Care

Job not on LinkedIn

🔥 7 minutes ago

🏄 California – Remote

🏄 California – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HelpSquad

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

🤝 B2B

🏢 Enterprise

💰 $500k Angel Round - HelpSquad Health on 2015-05

Healthcare • B2B • Enterprise

HelpSquad is a US-managed, HIPAA-compliant provider of virtual medical assistants and healthcare BPO services. It supplies trained, vetted remote staff for scheduling, patient intake, insurance verification, prior authorizations, medical billing and revenue cycle management, call center support (including 24/7 and after-hours), medical scribing, and AI-enabled patient support and knowledge systems. HelpSquad offers managed teams, white-label reseller services, and specialty support for practices and organizations ranging from solo clinicians to multi-location medical groups, hospital systems, dental practices, behavioral health, and in-home care; it emphasizes compliance (BAA signed at company level), quality vetting, and US-based oversight.

📋 Description

• Build, maintain, and adjust caregiver schedules using scheduling software • Coordinate caregiver assignments to ensure client shifts are covered and scheduling conflicts are minimized • Use AI-powered scheduling tools to communicate schedule changes and new assignments according to established procedures and business rules • Proactively fill open shifts by exploring caregiver combinations and alternatives • Call caregivers who decline assignments to understand concerns, address objections, and encourage acceptance of suitable shifts • Maintain positive caregiver relationships through clear, professional, and persuasive communication • Use Google Maps to assess travel distances and geographic suitability when matching caregivers with clients • Monitor schedule changes and follow up with caregivers to confirm assignments and maintain accurate records • Follow scheduling policies, standard operating procedures, and established business rules • Identify coverage gaps, anticipate scheduling issues, and develop practical solutions to maintain continuity of care • Support a home care agency serving clients across California’s East Bay area

🎯 Requirements

• Excellent verbal communication skills, with clear enunciation and diction • Strong telephone communication and relationship-building skills • Demonstrated ability to persuade, negotiate, and handle objections professionally • Resourceful problem-solving skills, with the ability to explore alternative solutions when initial scheduling attempts fail • Strong organizational skills, attention to detail, and the ability to manage multiple scheduling needs simultaneously • Good memory and follow-through when managing assignments, changes, and caregiver availability • Comfortable learning new software and using technology to improve scheduling workflows • Ability to work independently, make sound decisions, and remain persistent when resolving coverage challenges • Reliable, professional, and comfortable working in a fast-paced environment • Ability to work 8:00 AM–5:00 PM Pacific Time • Comfortable using scheduling software, maps, and AI-powered tools

🏖️ Benefits

• Competitive hourly rate • On-time payments, every time • Payments processed via Wise • Direct client training provided • Dedicated Account Manager as your point of contact • Stable, long-term placement with a growing U.S.-based company • Exposure to a wide range of modern SaaS platforms • Potential for increased responsibilities as the company scales • Tenure recognition for long-term team members • Clear escalation paths • 100% remote — work from home • Supportive team culture across all accounts • Potential for increased hours or additional accounts based on performance • Build your U.S. industry experience • Exposure to multiple practice types and platforms • Strengthen your resume with verified, legitimate U.S. client experience